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Xstore documentation link getting in the way

This topic has 10 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

finleydesign

Participant

November 10, 2022 at 13:14

Can we rmeove the large floating button bottom right for the xstore documentation button is blocking some of the information and option on some plugins

#338272 Copied Theme version: 8

9 Answers

Rose Tyler

Support staff

November 10, 2022 at 13:16

Hello,

XStore > Tutorials & Support > XStore Documentation Beacon > Off
https://xstore.helpscoutdocs.com/article/130-xstore-documentation-beacon

Regards

#338274 Copied

finleydesign

Participant

November 10, 2022 at 13:19

Thank you, that white label causes a lot of issues when we don’t have these various menu items switched on

Couldn’t you look to have these switched off by default

#338276 Copied

Rose Tyler

Support staff

November 10, 2022 at 13:26

Sorry, but your request is a bit unclear to me. Please describe the situation and the desired result in more detail.
Provide URL and temporary wp-admin access.

Regards

#338277 Copied

finleydesign

Participant

November 10, 2022 at 13:28

What I mean is a could have seen and sorted that myself, but you white label plugin gives me the option to remove the tutorial section, so as I say I don’t know where to switch these things off if I can’t see them

Would be more useful if things like this are not switched on as default, as I never switch it on

#338278 Copied

Rose Tyler

Support staff

November 10, 2022 at 13:41

White Label Branding > Admin panel links > enable Support > refresh page and then go to Tutorials & Support > XStore Documentation Beacon > Off.
Thanks for the notice.

Regards

#338281 Copied

finleydesign

Participant

November 10, 2022 at 13:42

Yes I know how to change the white label, what I am saying is your theme is activating things that are hidden behind settings I have turned off in the white label, how would I ever know where they are!!

#338282 Copied

Rose Tyler

Support staff

November 10, 2022 at 14:08

Thanks for the reply.
White Label Branding plugin uses not all of our customers, because this plugin is not obligatory. At the same time the “Support” link is enabled in the settings of the plugin by default.
If you disabled “Support” link, you need to temporarily enable it, that’s all, there is no other way, unfortunately.
I hope it is clear now.

Regards

#338285 Copied

finleydesign

Participant

November 10, 2022 at 14:13

Its always been clear, but seems a bit odd to offer a white label which hides menu items, then turn things on that are hidden within these sections

#338288 Copied

Rose Tyler

Support staff

November 10, 2022 at 14:46

I will pass your complain to our dev team.

Regards

#338290 Copied
Tagged: documentation, getting, link, themes, woocommerce, wordpress, xstore
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