Hi, we have a problem on the website:
https://trelagora.gr/ (used this demo https://xstore.8theme.com/demos/2/niche-market/ )
The icons in the departments menu, do not align to the left. Could you please help?
Thanks for using our theme.
Appearance > Menus > All departments > https://prnt.sc/lK66l6VZPTGH
I have set that option before to open the topic but icons still align to right..
For some reason if i look site from “Appearance -> Customize” looks ok..
But if i look the front end icons on deparment menu align on right, i have clear cache site & browser.
Could you provide temporary wp-admin access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, so we can take a closer look.
The problem exists from the beginning, before to enable any plugin for cache or anything.
Perfect, thank you a lot.
Could you please inform us about what was wrong and how you fixed it so that we will be able to fix it next time we bump into this problem?
The fix will be added in the next theme update also.
The issue was in case there are no menus in the header but only all departments added – it is already fixed but also could be fixed if to add main menu / secondary menu to the header builder.
(fix located in xstore/theme/functions.php)
I checked the site on mobile and I saw this. It was not like this earlier. maybe did change anything else in trying to solve the problem with icons?
Also, the problem about align of icons looks like to fixed but still on default theme icons (“Hot”, “New”, “Sale”).
That i mean: https://ibb.co/3YYCrgq
1/ Theme Options > Header builder > mobile menu > Elements > disable Wishlist and Account
2/ Position of labels is correct, for example, https://xstore.8theme.com/elementor/demos/niche-market/
Do you want to change it?
On customize panel everything looks allright, but if you check from your mobile you will see what i mean.
Customize panel: https://ibb.co/0BGRF7d
Customer phone: https://ibb.co/JHS6Nj1
My phone: https://ibb.co/YbQQvHw
Something is going really wrong after give you access on eshop.
Even the maintenance looks like broken.
on ticket #325382, i want to show you how mobile version looks. nothing else, sorry if i did not make you understand
You are using wp rocket plugin, it is highly recommended to clear cache and CDN cache (if you have it) after the theme update. We’ve cleared the cache.
You had enabled the Mobile Content Optimization option but we wrote the description below the option that it could be issues if you have cache plugin https://prnt.sc/pHv6AGZlj7TR (from now it is disabled)
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