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  shopinjoy

  Participant

  August 20, 2018 7:31 pm

  I am running the latest version of WP Bakery on my website. From my homepage, when I click on “Edit with WP Bakery page builder” from top of my dashboard, the page goes white and shows a white WP Bakery logo (white chef’s hat) in the center of the page but does not allow me to edit or work with my page at all. I have tried going in through the page from the admin panel and clicking on the “frontend editor” button but I get the same result.

  Site URL: hidden

  Theme version: 4.6

  WooCommerce version: 3.4.4

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  Rose Tyler

  Support staff

  August 21, 2018 8:38 am

  Hello,

  Do you use the latest version of Ultimate Addons for WPBakery Page Builder plugin?
  Please provide us with temporary wp-admin access so we can take a closer look.

  Regards

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  shopinjoy

  Participant

  August 21, 2018 8:29 pm

  I have sent info Iva Private Content

  Site URL: hidden

  Theme version: 4.6

  WooCommerce version: 3.4.4

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  Support staff

  August 22, 2018 7:17 am

  Hello,

  Unfortunately, I can’t login. Please check the credentials.
  Also, make sure that your PHP memory limit is no less than 128MB. If you use Ultimate Addons plugin, update it to latest version https://www.8theme.com/download-plugins/

  Regards

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