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WooCommerce Update issue - by ckeefer - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

  • Avatar: ckeefer
    ckeefer
    Participant
    March 19, 2015 at 01:48

    When I updated to the latest version of WooCommerce the site no longer works at all.

    #50755 Copied Theme version: don't know WooCommerce version: 2.2.10
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    March 19, 2015 at 09:24

    Hello,

    As I see now your site is working fine.
    May we update the theme for you? Please create a back up of your files and database and provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #50785 Copied
    Avatar: ckeefer
    ckeefer
    Participant
    March 19, 2015 at 15:34

    The site isn’t working fine. The woocommerce portion does not work. Please do whatever updates are necessary. Thank you

    #50920 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 19, 2015 at 15:53

    Hello,

    Please create a back up of your files and database and provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #50934 Copied
    Avatar: ckeefer
    ckeefer
    Participant
    March 19, 2015 at 16:00

    Here you go

    Please, contact administrator
    for this information.
    #50937 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 19, 2015 at 17:02

    Hello,

    Thank you, but we also need FTP host, FTP username, FTP password.

    Regards,
    Eva Kemp.

    #50952 Copied
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