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Woocommerce Single Product Pages Showing in Mobile Not Desktop

This topic has 5 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Calle

Calle

Participant

June 24, 2025 at 19:14

I’m having a very strange problem. For certain products on desktop viewing, it is showing as a mobile tablet view, but not for all of the products.

I’ve provided link and screenshot examples.

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4 Answers

Jack Richardson

Support staff

June 24, 2025 at 19:52

Dear @Calle,

I hope this message finds you well.

In order to further investigate the issue and determine how we can assist you, we kindly request temporary FTP access to your website.

To proceed, please provide the following FTP details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to obtain these credentials, we recommend contacting your hosting provider, who should be able to assist you in setting them up.

Additionally, based on your WooCommerce logs, it appears that the issue may be related to the error discussed in the following Elementor forum topic:
https://wordpress.org/support/topic/uncaught-error-call-to-a-member-function-get_gallery_image_ids-on-bool/

We suggest that you consider submitting a support request on the Elementor forum as well. This may help expedite the resolution process, as both our team and the Elementor support team can work together to identify a solution more efficiently.

Thank you for your cooperation. We look forward to your response.

Kind regards,
Jack Richardson
The 8Theme’s Support Team

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Calle

Participant

June 24, 2025 at 20:03

Here is the FTP details

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Jack Richardson

Support staff

June 25, 2025 at 07:55

Dear @Calle,

We hope this message finds you well.

We would like to inform you that the fatal error encountered on your website is due to custom modifications made in the child theme’s functions.php file. For your reference, we have attached a screenshot in the private area highlighting the issue.

The error is triggered by the following line of code:
https://prnt.sc/psT6X4aDhJkF

Please note that we are not responsible for any custom changes made by customers to their child themes. However, to assist you, we have improved the code with the following modification:

Original:
wc_format_localized_decimal( $weight )

Updated:
wc_format_decimal( $weight )
Reference: https://prnt.sc/4T9biASqXohA

Details:
– wc_format_decimal() returns a proper float (e.g., 1.75) from raw input.
– wc_format_localized_decimal() returns a localized string (e.g., 1,75).

We recommend checking your code accordingly to prevent further issues.

Best regards,
The 8Theme Team

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Calle

Participant

June 25, 2025 at 15:03

Thanks for the support! My topic “Woocommerce Single Product Pages Showing in Mobile Not Desktop” has been successfully resolved.

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Woocommerce Single Product Pages Showing in Mobile Not Desktop

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