WooCommerce PDF Invoice – not sending me copy of invoice on order

This topic has 4 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Robert

  • Avatar: themadguru
    Robert
    Participant
    July 15, 2020 at 15:15

    Hello

    On most of my eCommerce sites, I was already using WooCommerce PDF Invoices & Packing Slips, By Ewout Fernhout, which is free:

    https://en-gb.wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/

    A couple of XStore updates ago, you included the paid invoice plugin, WooCommerce PDF Invoice by RightPress:

    https://codecanyon.net/item/woocommerce-pdf-invoice/5951088

    On one of my sites, I decided to remove my existing invoice plugin and test the one you have now integrated into XStore.

    I have an issue. Despite changing settings, I can’t get it to automatically CC the invoice email the customer gets to me. I am not even sure if the customer is receiving an email at all. The old plugin I used had no problem doing this automatically when an order was placed. Can anyone suggest a solution? If not, I may have to revert to the free invoicing plugin I was using before.

    I want the plugin to automatically email the customer with their invoice when an order is placed, and also automatically email me (admin) with a copy of the email that the customer gets, so I am aware of orders being placed and aware that the customer is getting something. In settings I have ticked the following:

    Regular Invoice Settings
    ————————-
    Enable regular invoicing – YES
    Allow download – YES
    Attach to order emails – YES
    Generate invoice on – ORDER PAID

    Proforma Invoice Settings
    ————————-
    Enable proforma invoicing – YES
    Allow download – YES
    Attach to order emails – YES
    Trigger Customer Invoice emails – YES

    Regards
    Robert

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2020 at 14:07

    Hello,

    Truly saying we did not find the option you asked. We posted question in the comments area of the plugin https://codecanyon.net/item/woocommerce-pdf-invoice/5951088/comments?page=68&filter=all#comment_24764387 to make sure.

    If you used other plugin and it suits your needs and works fine you can use it. There is no need to use the bundled plugin just because it comes with the theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2020 at 20:12

    Hello,

    Would you be so kind to answer the plugin author additional questions he asked https://codecanyon.net/item/woocommerce-pdf-invoice/5951088/comments?page=68&filter=all#comment_24769328 ? To be sure that they understand you correctly.

    Regards

    Avatar: themadguru
    Robert
    Participant
    December 22, 2020 at 14:06

    Sorry for the delay in responding. I did not know I got a reply. I had already deleted the bundled plugin and reverted to the one I was previously using, so I will go ahead and close this ticket.

    Robert

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