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WooCommerce 3.0 - by calebweeks - on WordPress WooCommerce support

This topic has 32 replies, 8 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

lkendrick22

Participant

May 4, 2017 at 16:25

Thank you, Rose!

#162156 Copied

Rose Tyler

Support staff

May 5, 2017 at 11:22

Hello, @lkendrick22,

You’re welcome!

Regards,
Rose Tyler.

#162260 Copied

ElitaSharpe

Participant

May 11, 2017 at 00:49

I have updated to the newest theme version of Legenda & updated WooCommerce to 3.0.6. Now it is not possible to checkout if one is signed in. It is possible to checkout as a guest. I have switched to the Storefront theme and it is possible to checkout when logged in with that theme. Can you please tell me how to fix this issue? Thanks!

Please, contact administrator
for this information.

#162747 Copied Theme version: 3.2 WooCommerce version: 3.0.6

Rose Tyler

Support staff

May 11, 2017 at 10:27

Hello, @ElitaSharpe,

Please check theme changelog on ThemeForest http://prnt.sc/f6j5ra
Try to use WooCommerce 3.0.5 version (https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/f6j0xj)

Regards,
Rose Tyler.

#162808 Copied

ElitaSharpe

Participant

May 11, 2017 at 10:58

Hi Rose,

I have rolled back to Woocommerce 3.0.5 and now the guest checkout gives an error message that it needs the billing email address even when it is properly input. If I log in and press Continue, the page only refreshes without going further. It will checkout properly with the Storefront theme.

Thanks,

Elita

Please, contact administrator
for this information.

#162816 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

May 11, 2017 at 12:46

Hello,

The wp-admin credentials are incorrect. Please check them.
Also, provide FTP access.

Regards,
Rose Tyler.

#162850 Copied

ElitaSharpe

Participant

May 11, 2017 at 12:56

I have reconfirmed the WP-admin login and it works. For the FTP access, I have put the information in private content.

Please, contact administrator
for this information.

#162851 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

May 11, 2017 at 13:48

Hello,

Please update theme to 3.2 version http://prntscr.com/f6lf2t and Visual Composer plugin https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#162859 Copied

ElitaSharpe

Participant

May 11, 2017 at 20:50

I have updated to 3.2 and updated the VC. I still have the problem of not being able to check out. As a guest, I get the message about needing the billing email. If I’m logged in, the page refreshes when I click the Continue button. 🙁

#162900 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

May 12, 2017 at 13:29

Hello,

Please check it now with our theme and with Storefront theme – official WC theme.

Regards,
Rose Tyler.

#162957 Copied

ElitaSharpe

Participant

May 12, 2017 at 18:46

My theme seems to work ok now. Thanks!

#162994 Copied

Rose Tyler

Support staff

May 15, 2017 at 11:02

Hello, @ElitaSharpe,

You’re welcome!
I’m glad that you sorted out.

Regards,
Rose Tyler.

#163085 Copied
Tagged: ecommerce, templates, woocommerce, wordpress
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