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WOOCOMMERCE 2.3.1 update – Blanco theme conflict

This topic has 16 replies, 5 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

Johnboy_65

Participant

February 12, 2015 at 02:33

Hello!

I’ve just updated WooCommerce as requested on my WP dashboard.
But now I cannot find/load any of my product category pages! (All other pages on my Website seem to be loading ok).
I’ve checked everything and switched themes, which resolved the problem.
So there would appear to be a conflict with BLANCO.

Please help!

Thanking you

JohnBoy.

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15 Answers

roxiebaby007

Participant

February 12, 2015 at 04:41

Same problem here. I manually reverted to WooCommerce 2.2.11, and my products reappeared. However, I just noticed that WooCommerce updated itself to 2.3.1. I verified that 2.2.11 was installed and active earlier today, and I purposely did not choose to update WooCommerce. Now, WooCommerce has mysteriously upgraded itself to 2.3.1, and I’m in the middle of manual revert again.

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Robert Hall

Support staff

February 12, 2015 at 08:55

Hello @Johnboy_65,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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Johnboy_65

Participant

February 12, 2015 at 13:53

Hi Robert

Here are my details.

Best Regards

JohnBoy

Please, contact administrator
for this information.

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Robert Hall

Support staff

February 12, 2015 at 14:01

Hello @Johnboy_65,

I’ve made some changes in your site. Please check product category pages now.

Regards,
Robert Hall.

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Johnboy_65

Participant

February 12, 2015 at 16:50

Hi Robert

Thanks for that.
All products are back, and seem to be working ok again.

There is one other issue I’ve noticed.
When you add a product to your shopping basket, the SHOPPING BASKET page is cutting off the contents, ie under heading BASKET TOTALS, the contents especially the price, shipping etc. are partially obscured as it the page isn’t big enough, or the script is too big for the page.

If you go in an add something to the basket you’ll see what I mean.

Best Regards

JohnBoy

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jlsiefert

Participant

February 12, 2015 at 17:15

same for me: Fatal error: Call to undefined method WooCommerce::get_image_size() in /hermes/bosoraweb083/b383/ipw.solasgroup/public_html/theYA/wp-content/themes/blanco/woocommerce/content-product.php on line 54

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jlsiefert

Participant

February 12, 2015 at 18:53

Regarding my wp credentials. I am desperate to get this fixed as I have customers who are complaining..

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 12, 2015 at 18:59

Hello @jlsiefert,

This has happened due to the Woocommerce update.
We’ll release an update for the theme to make it compatible with the latest Woocommerce version.
Meanwhile you can use old Woocommerce plugin version.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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Johnboy_65

Participant

February 12, 2015 at 19:15

Hello again!

WooCommerce has released ANOTHER update,

WooCommerce
You have version 2.3.2 installed. Update to 2.3.3. View version 2.3.3 details.
Compatibility with WordPress 4.1: 100% (according to its author)
2.3.0 is a major update so it is important that you make backups, test extensions and your theme prior to updating, and ensure extensions are 2.3 compatible. Developers should catch up with develop.woothemes.com to see what has been happening in core.

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Johnboy_65

Participant

February 12, 2015 at 19:39

Hello again!

Still no resolution to my problem with Shopping Cart page.
I have customers who cannot checkout.

Thank you.

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jlsiefert

Participant

February 12, 2015 at 20:06

how do i do this.. where do I get the old woocommerce plugin?

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Eva Kemp

Support staff

February 12, 2015 at 20:48

Hello @jlsiefert,

You can get ols Woocommerce plugin version at the link https://github.com/woothemes/woocommerce/releases
Please wait for our new theme release and after that you’ll be able to update Woocommerce plugin.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

February 12, 2015 at 20:49

Hello @Johnboy_65,

Please revert back to old Woocommerce version until new theme release is produced.

Thank you.
Regards,
Eva Kemp.

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Johnboy_65

Participant

February 12, 2015 at 22:06

Hi Eva

I have fixed it by disabling the “calculate shipping in shopping cart” & by disabling “Display the giftcard form on the cart page”, in WooComm settings/shipping & /giftcards page/tabs.

Both of these were preventing PROCEED TO CHECKOUT from showing.

1 other glich I’ve noticed. The ZOOM CLOUD does not appear to be functioning except for FEATURED IMAGE. All other images are now displaying in a seperate frame/box, which looks a bit naff tbh.
Maybe you guys could fix this for next update.

Best Regards

JohnBoy

#41739 Copied

Eva Kemp

Support staff

February 12, 2015 at 23:59

Hello @Johnboy_65,

Please take our apologies for such troubles.
A new theme release will be produced soon where this issue is fixed.

Thank you for your patience.

Regards,
Eva Kemp.

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