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Wishlist shows an item in there but there is nothing there to add – weird?

This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Rose Tyler

Niddy

Participant

September 25, 2023 at 09:56

Hi

Please see private info but basically the wishlist shows an item is added but it is actually empty.

Please advise.

Thanks

Please, contact administrator
for this information.

#368453 Copied Theme version: 9.0.1

3 Answers

Rose Tyler

Support staff

September 25, 2023 at 10:54

Hello, Niddy,

Thank you for contacting us and for using XStore.

With access you provided we can’t check activated plugins – https://prnt.sc/qiJRjNEwzbxF
Do you use a cache plugin? Is the problem solved when this plugin is disabled?
Do you use CDN? Is the problem solved when you temporarily disable CDN caching?

Kind Regards,
8theme team

#368465 Copied

Niddy

Participant

September 25, 2023 at 11:00

Apologies – this was the access of the specific user account (shop manager) who is seeing the issue – the main login does not show the wishlist item

See private – thanks 🙂

Please contact administrator
for this information.

#368469 Copied

Rose Tyler

Support staff

September 25, 2023 at 12:39

Hello, Niddy,

Have you tried to temporarily disable cache plugin and CDN?

Kind Regards,
8theme team

#368487 Copied
Tagged: add item error, troubleshooting woocommerce, weird wishlist problem, wishlist issue, woocommerce themes, wordpress
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