My Legenda theme is really out of date. I bought it in 2015 but I cannot find anywhere to get a new version, it isn’t listed in my downloads. When I put my purchase code in it says “already linked to another account” and shows an email address but it is my email address.
Can you help?
I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/jxxdsd Please contact Envato support (with your purchase code) to get the buyer.
Also, we’ve sent latest theme version to your email.
Hi that is the code that was emailed to me at my email address that I supplied to you!
Can you please resolve this as I have a developer who I am paying by the hour sat here unable to do any work. Email adddress and purchase code once more supplied in private content:
Did you purchase the theme on ThemeForest?
If you bought the theme without logging it means that you bought it using the guest account and purchase code does not have the buyer and can’t be accepted by the system. We have already faced the same issue but user solved it by creating the regular account with the same e-mail he has made purchase. https://www.8theme.com/?bbp_search=guest+account&bbp_search_forum_id=128990
We can do nothing because your code is not associated with buyer. Please contact Envato support (with your purchase code) to sort out the problem.
In this case, there is another reason for missing the Buyer. Unfortunately, this can’t be changed from our side. Please contact Evato support https://help.market.envato.com/hc/en-us/requests/new
Hi – predictably Envato have referred me back to yourselves, please see below. Can you please resolve this as it is now getting a bit silly, I have given you a purchase code, please can you sort this out?
Jun 23, 03:25 AEST
Thank you for contacting us. My name is Aicah from Envato Customer Success Team.
I understand that you would need to get the updated version of the item you’ve bought. Normally, you simply need to download the item again to get its updated version. If not, you may contact the author and ask them about how you can get the newest version of the item.
We don’t actually create any of the items sold on Envato Market. Envato only provides a platform for authors and buyers such as yourself to meet. The best source of item-specific questions would be the authors themselves.
I have provided helpful article below on how you can contact the author:
How to contact an author
If you need specific links, please provide me with the name of the item so I can help you further.
We’ve sent latest theme version to email you provided.
If you will face any problem with activation, please, let us know and provide temporary wp-admin and FTP access in the Private Content area. We will do our best to help you.
Also, could you, please, send me the text of your letter to Envato?
Thanks in advance.
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