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WC outdated in the theme – sidebar not showing – categories showing in the shop

This topic has 36 replies, 3 voices, and was last updated 6 years ago ago by Olga Barlow

shiningeyes

Participant

March 2, 2018 at 12:16

check message!

Please, contact administrator
for this information.

#186954 Copied

Olga Barlow

Support staff

March 5, 2018 at 10:57

Hello,

Thank you for the correct access.
We have checked your WP installation and see that you use PHP version 5.2 http://prntscr.com/in0w43
To use Royal, you must be running PHP 5.3 or higher. So, update PHP version and reply back. We’ll continue.

Regards

#187144 Copied

shiningeyes

Participant

March 12, 2018 at 16:34

its already done!

When you correct my theme now???

#187937 Copied

Olga Barlow

Support staff

March 12, 2018 at 18:15

Hello,

Unfortunately, as I can see you have changed it back to 5.2 http://prntscr.com/iq7oav
I have logged in enabled Royal theme and it worked fine just for a few mins and then again 5.2 PHP version gave us the fatal error.

Also, please, disable server cache.

Regards

#187954 Copied

shiningeyes

Participant

March 12, 2018 at 20:09

Also explain what is this after 3 rows of products :
http://prntscr.com/iq9gq1

I have chosen to show sidebar on right side and now the sidebar is showing on the left side.
When i choose to show the sidebar on the left side it gets ALL MESSED UP!

and my business is MESSED up because of your “THEME

#187959 Copied

shiningeyes

Participant

March 12, 2018 at 20:11

well, i have never ever had to deal with this type of issues with any theme before in last 10 years.

now server cache… i did change the php version in .htaccess file again now.

This theme never seems to work fine..

#187960 Copied

shiningeyes

Participant

March 12, 2018 at 20:12

what a waste “ROYAL” has been for me!

#187961 Copied

shiningeyes

Participant

March 12, 2018 at 20:20

whats WRONG with it???
setting: http://prntscr.com/iq9lgt
Display: http://prntscr.com/iq9m28

PS: you somehow changed the .htaccess file which changed php version at 6.14 pm and replied on 6:15 pm
you just have to add a simple code in .htaccess file to change php version.

i have changed the php version and activated the theme for you. now solve my issue. Your support is good but my rating for this theme is 3/10

#187962 Copied
Olga Barlow

Support staff

March 13, 2018 at 20:02
Hello,

The reason of your problem was custom CSS http://prntscr.com/iqqxgk
```
.archive.woocommerce-page .main-products-loop {
    float: right;
}
```
Once I removed it sidebar position works fine.
So, it’s not our theme issue.

Regards
#188118 Copied
shiningeyes

Participant

March 14, 2018 at 21:17

After 3 rows, 2 products space missing is also custom css issue? could you please check?
http://prntscr.com/ir9hxg
http://prntscr.com/ir9iaa

#188226 Copied
Rose Tyler

Support staff

March 15, 2018 at 08:53
Hello,

Please delete this code https://prnt.sc/irft1x from style.css file of the parent theme https://prnt.sc/irfv5m
```
.shop-full-width .products-grid.row-count-4 .product:nth-child(3n+1) {
  clear: none !important;
}
```
We will fix it in next theme update.

Regards
#188250 Copied
shiningeyes

Participant

March 17, 2018 at 11:14
I just updated the theme to the latest and there is no such code as
```
.shop-full-width .products-grid.row-count-4 .product:nth-child(3n+1) {
  clear: none !important;
}
```
in the style.css of parent theme.
I have searched the file at least 10 times
http://prntscr.com/isem7l
http://prntscr.com/isemc5
http://prntscr.com/isemge
#188546 Copied
Rose Tyler

Support staff

March 19, 2018 at 10:00

Hello,

I’ve deleted the code from style.css. Please, clear cache and check.

Regards

#188609 Copied

shiningeyes

Participant

March 28, 2018 at 12:18

just updated woocommerce and there you go site to not opening again!

NOW WHATS THE PROBLEM????

BECAUSE OF these problems i have lost rankings in google and i have lost revenues

Please, contact administrator
for this information.

#189515 Copied

shiningeyes

Participant

March 28, 2018 at 12:20

if i move the plugins folder to other location this error:
Parse error: syntax error, unexpected T_FUNCTION in /home3/melap1/public_html/wp-content/themes/royal/framework/theme-functions.php on line 3029

if i move plugins folder in its place this error:
Fatal error: Can’t use method return value in write context in /home3/melap1/public_html/wp-content/plugins/essential-grid/public/essential-grid.class.php on line 1812

Thats your last chance then 1 star!

#189517 Copied

Olga Barlow

Support staff

March 28, 2018 at 12:32

Hello,

Both errors related to PHP version that you use on your server, it’s 5.2. You have changed version via .htaccessto 5.6 but you get the error from time to time because of the changes in that file (when you re-save permalinks via WP Dashboard etc) and your code is removed.

Please, contact your hosting provider and ask to change the PHP version not via that file but via server settings.

Regards

#189519 Copied
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