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Visual Composer Update - by caleb - on WordPress WooCommerce support

This topic has 39 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

caleb

Participant

May 30, 2016 at 22:03

Hello,

I have been trying to update my visual composer, I have downloaded the files and uploaded them to my server with no issue. However the problem i now face is the plugin is asking for the “visual composer license key” The plugin was part of my theme i purchased and have no idea where to obtain this license key..?? Any help

Thanks,
Caleb

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38 Answers

caleb

Participant

May 31, 2016 at 02:15

Hello,

Actually I’m having a little more issues than originally expected. I have tried to update the revolution slider, js composer and my legend theme to the newest versions. I have downloaded the newest versions directly from my account plugins page. I have uploaded them to my ftp client “my server” but the update have not worked they are all still running the older versions even after i have put the new files in my servers. Looking for some help to understand why the are not updating along with the original question above with the “visual composer license key”

Thanks,
Caleb

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Stan Russell

Participant

May 31, 2016 at 07:23

Hello caleb,

you do not need any license keys to use plugins that come bundled with our theme.
Latest versions of these plugins can be downloaded at our Downloads section: https://www.8theme.com/download-plugins/
Have you downloaded them using that link?

Regards,
Stan Russell.

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caleb

Participant

May 31, 2016 at 15:30

I have done that and they have not updated not sure what wasn’t explained above.. And yes the plugin is requiring an activation key because it is no longer working i can provide screen shots… I have downloaded those from that link

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caleb

Participant

May 31, 2016 at 16:29

just to go over the problem again since responses take a few hours and i don’t want to continue to play conversation tag…

1.I have downloaded the updated plugins from the links above.
2.Added them to my server as normal
3.Updated folders/files are there but the versions on my wordpress side are still showing them running previous versions even tho the new files have been “updated”
4.The js composer which is visual composer is “NOT WORKING” the plugin is asking for an activation key.

I hope i have explained it enough or better to help the communication of the issues

Direct contact via sunkenbooty@hotmail.com so i can send the screen shots if you would like

Thanks,
Caleb

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Jack Richardson

Support staff

May 31, 2016 at 16:52

Hello,

Please provide us with FTP and WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

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caleb

Participant

June 2, 2016 at 05:42

Information provided below

Thanks,
Caleb

Please, contact administrator
for this information.

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caleb

Participant

June 2, 2016 at 05:47

Regarding what i was trying to update

1. Legenda theme v 3.0
2. Screets Live Chat v 2.0.5
3. Visual Composer v 4.11.2.1 (Asking for activation key after i tried to update myself.. have been using plugin for over a year)
4. Revolution Slider v 5.2.5.3

Thanks,
Caleb

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Jack Richardson

Support staff

June 2, 2016 at 10:06

Hello,

I’ve updated Visual Composer, Screets Live Chat and Revolution Slider plugins. Please check.
Also updated the theme.

Best regards,
Jack Richardson.

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caleb

Participant

June 3, 2016 at 04:41

Jack,

Thank you for the help.. Yes i see the updates have been done. But now there are some serious formatting issues with the mobile site (template displaying on a mobile device) the whole cart and search function on the top header row are completely hidden on mobile devices. Also the featured item function is displaying totally random in order or products. Before it was done by post date but now i cannot seem to understand what is going on. Please take a look at the cart and search on mobile that is more important to start i will continue to look into the featured product

Thanks,
Caleb

http://www.sunkenbooty.com

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Jack Richardson

Support staff

June 3, 2016 at 09:14

Hello,

Search form was hidden on mobile because it’s displayed incorrectly.
As I see Cart widget is shown:
http://storage4.static.itmages.com/i/16/0603/h_1464941651_2469778_3d569733b1.jpeg

Best regards,
Jack Richardson.

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caleb

Participant

June 3, 2016 at 12:26

? What… I know it’s not displaying correctly I stated that to you?.. This was after the update nothing done on my part. How can this be fixed

Thanks,

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caleb

Participant

June 3, 2016 at 12:28

Both the search and cart are not visible

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Eva Kemp

Participant

June 3, 2016 at 13:19

Hello,

Please show a screenshot what you see on mobile and specify the mobile device.

Regards,
Eva Kemp.

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caleb

Participant

June 3, 2016 at 13:36

I see the exact same as jack provide with his link. Please see his link above.

All iPhones
And Samsung

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Eva Kemp

Participant

June 3, 2016 at 15:03
Hello,

Try to use this code in custom.css file:

@media (max-width: 480px) {.header5 .search-center { display: block !important; } .search { margin-top: 100px; margin-left: 80px; }}

Regards,
Eva Kemp.
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caleb

Participant

June 4, 2016 at 16:48

Eva,

That code did not have any impact still looks the exact same (on all mobile devices).. I put it in the custom.css.. How is this not a theme wide issue that everyone who update to version 3.0 is having? It seems to be an issues with the update because thats when it changed

Thanks,
Caleb

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caleb

Participant

June 4, 2016 at 17:18

Screen Shot with the code you sent uploaded..

Also once the header issues is solved the space between the slider and first block “in the image link it says headbands” is significantly to large this was new after the update also. It is not like this on the computer version however only mobile

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caleb

Participant

June 4, 2016 at 17:19

Screen Shot of Issue

Link didnt send above

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Eva Kemp

Participant

June 6, 2016 at 09:01

Hello,

You must rename default.custom.css to custom.css via FTP in wp-content/themes/legenda directory.
As for the space issue, you’ve added Empty Space element after the slider. Remove it.

Regards,
Eva Kemp.

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caleb

Participant

June 6, 2016 at 17:01

Hello,

I renamed the file in my http://ftp.. the changes now reflect.. I am in no way happy or was looking for a search bar to just be slapped on the center of the page is looks absolutely horrible.. All i want is it to work how the theme use to. I am now getting very frustrated because i wish i never updated the theme it has been nothing but a hassle and i am getting nowhere with the issue. The header is still clearly cutoff and not displaying correctly. What is the issue and how can it be fixed i know the update was not made to function like this. Just look at your live preview images or any of the documentation for the theme my responsive header looks nothing like what it should.

This is the update from May 21 ” My account & search were moved into mobile menu ”
Where… this is my issue i dont have what you claim was updated do you understand my issue??

Latest Version 3.0.1 – May 21
ADDED: My account & search were moved into mobile menu.
ADDED: Captcha for custom layout of contact form.
FIXED: Bug with magnific popup for variable products (Zoom Effect is disabled).
FIXED: Compatibility with WPML.
FIXED: Bug with Twitter shortcode.
FIXED: Bug with Facebook Share button.
FIXED: CSS bugs.
FIXED: Bug with IE 11.
UPDATED: Included plugins.

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caleb

Participant

June 6, 2016 at 17:14

Please look at the 2 links below this is the easiest way i know how to explain that is all im asking for. The default functionality for the theme. These are your displayed previews and my code clearly doesn’t function like what your claiming it should.
http://postimg.org/image/aoao7v9fv/
http://postimg.org/image/r34lkfrez/

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Jack Richardson

Support staff

June 6, 2016 at 19:54
Hello,

Please add this code in custom.css file:

@media (max-width: 979px) { .header5 .shopping-cart-widget .cart-summ > a { color: transparent; }}

Our demo uses non updated theme version.
Here is the screenshot from 3.0.1 version where “My account & search were moved into mobile menu”:
http://storage3.static.itmages.com/i/16/0606/h_1465239218_2764253_30d3eb7480.jpeg

Best regards,
Jack Richardson.
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caleb

Participant

June 6, 2016 at 20:11

Jack,

I dont even have that in my mobile menu… Can you please try reinstalling the version.

I will try that code now.

Thanks,
Caleb

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caleb

Participant

June 6, 2016 at 20:17

http://postimg.org/image/hb5w5gqq3/ Please look at the link its a screen shot of my mobile menu

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Jack Richardson

Support staff

June 7, 2016 at 08:01

Hello,

Please create a back up of your site and we’ll reupload theme files.

Best regards,
Jack Richardson.

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caleb

Participant

June 8, 2016 at 17:40

Jack,

Backup is complete.

Thanks,
Caleb

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Jack Richardson

Support staff

June 8, 2016 at 18:17

Hello,

I’ve reuploaded theme files.
Please clear browser cache and check the site now.

Best regards,
Jack Richardson.

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caleb

Participant

June 8, 2016 at 18:24

Jack,

I have cleared cache on 2 devices and still nothing in regards to the mobile menu.. Actually now the 3 bars or lines that make up the mobile menu in the top left of the footer randomly show up. By that i mean sometimes when i refresh the page its there sometimes its not..

The account and search function as i stated are still not there so there is still apparently issues with it.

Thanks,
Caleb

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caleb

Participant

June 8, 2016 at 18:53

Jack,

I NEED HELP… Since 6:17 when the theme was reuplaoded i am now experiencing MULTIPLE MAJOR PROBLEMS.. ALL I WANT IS THE SITE TO WORK. THIS HAS BEEN NOTHING BUT HEADACHES I WISH I NEVER UPDATED. THE THEME IS NOT WORKING ON MY SITE I AM FINDING ISSUES AFTER ISSUES AFTER ISSUES. WHO OR WHAT DO I NEED TO CONTACT OR DO I HAVE REACHED MY LIMITS.

DONT RESPOND ITS WORKING OR NOTHING IS WRONG I HAVE AT LEAST A HANDFUL OF ISUUES I CAN NAME ALL THEME RELATED BECAUSE NONE OF THEM WERE HAPPENING BEFORE THE UPDATES.

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