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Topic: Visual Composer not working - by activ-net

activ-net

Participant

February 12, 2015 10:16 am

Hi,
Visual Composer not working again.
I can’t do anything, because it is not showing when I want edit pages.
It is showing in the bottom of site. You can see on the images which I added.
Looks like on the top:

and on the bottom:

Where is problem?
Below access to my admin i ftp account.

Best wishes,
Aleksandra

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Robert Hall

Support staff

February 12, 2015 10:20 am

Hello,

You’re using old theme and plugins versions.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
Don’t forget to make backup your site before updating.

Regards,
Robert Hall.

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activ-net

Participant

February 13, 2015 9:28 am

Hi,
I did both things and now VC it is not working – I can’t launch it on a page when I want edit is only text editor.

Best regards
Aleksandra

Ps. When I turn off Ultimate Addons for Visual Composer then I can editing, but on the site where are icons, they don’t display.

#41856 copied to clipboard

Eva Kemp

Support staff

February 13, 2015 12:43 pm

Hello,

Please update Ultimate VC Addons plugin. You can get it at this link:
https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

#41920 copied to clipboard

activ-net

Participant

February 13, 2015 1:11 pm

I updated and still not working.

Regards,
Aleksandra

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Eva Kemp

Support staff

February 13, 2015 1:53 pm

Hello,

The problem was caused by Master Slider and WordPress SEO plugins. I’ve deactivated them and now Visual Composer editor is working. Please clear browser cache and check.
Also update Master Slider to the latest version https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

#41945 copied to clipboard

activ-net

Participant

February 13, 2015 1:57 pm

Thank you very much for your help! Master Slider I don’t need, so only I need find something to replace WordPress SEO plugins.

Best wishes,
Aleksandra

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Eva Kemp

Support staff

February 13, 2015 2:03 pm

Hello,

You’re welcome.

Regards,
Eva Kemp.

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