Return to previous page

Variation selection small compared to rest also not crossing out not available

This topic has 11 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

Fantasy Prints

Participant

September 18, 2023 at 12:24

Hi There

Trying out your VARIATIONS but two questions.

1) On this page an ATTRIBUTE “SPOOKY FAMILY MEMBER” when selected shows an option selected smaller than when COLOUR or SIZE is selected. Also not in bold

2) In past when you select option the page usually shows crossed-out option that aren’t available. Is this not available when using your VARIATIONS?

Please, contact administrator
for this information.

#367744 Copied Theme version: 9.1.14

10 Answers
Rose Tyler

Support staff

September 18, 2023 at 15:11
Hello, Fantasy Prints,

Thank you for contacting us and for using XStore.

1/ You are using 3rd party swatches from an additional plugin together with our swatches.
The next code can be used to change the width of the border:
```
.single-product .st-swatch-preview li.selected {
    border-width: 2px;
}
```
2/ Product variation that is “Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

Kind Regards,
8theme team
#367767 Copied
Fantasy Prints

Participant

September 18, 2023 at 15:38

Really sorry never noticed someone had added a plugin. I removed it and made sure to just use the Xstore version.

However still can’t get that if you select a SPOOKY FAMILY MEMBER and then COLOUR you are just limited to sizes available for that.

Is there anything I have missed?

#367771 Copied

Rose Tyler

Support staff

September 18, 2023 at 16:26

Hello, Fantasy Prints,

We appreciate your prompt response.

Please disable all 3rd party plugins and check how it works then. This test will help to find out if there is an effect of a plugin or not.

Kind Regards,
8theme team

#367780 Copied

Fantasy Prints

Participant

September 18, 2023 at 16:41

Hi there

Setup staging site with only

Elementor
Elementor Pro
Woocommerce
Xstore Core

and still same i’m afraid. login same for the staging.

Please contact administrator
for this information.

#367788 Copied

Rose Tyler

Support staff

September 18, 2023 at 16:44

Hello, Fantasy Prints,

In this case, please provide temporary wp-admin and FTP access to the staging site, so we can check the situation more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#367790 Copied

Fantasy Prints

Participant

September 18, 2023 at 16:48

Put FTP access to both main and staging site

Please contact administrator
for this information.

#367791 Copied

Rose Tyler

Support staff

September 19, 2023 at 14:18

Hello, Fantasy Prints,

The issue lies in the fact that not all variations have been created. For instance, for Spooky Baby & White color, the following size variations have been created: https://prnt.sc/SmCHBhJFZAKO
For Spooky Daughter & White color, only the following size variations have been created: https://prnt.sc/qF4mI2yqNZCJ
If you create the other variations, everything will work properly.

Kind Regards,
8theme team

Please contact administrator
for this information.

#367891 Copied

Fantasy Prints

Participant

September 19, 2023 at 15:22

Thanks for reply.

Those are correct. The SPOOKY BABY & WHITE COLOUR only comes on 0-6months to 24-36months. So When customer selects SPOOKY BABY then WHITE it should cross out the other sizes as those aren’t available.

SPOOKY DAUGHTER and WHITE are also correct colours. Again when selected the other sizes should cross or grey out?

#367897 Copied

Rose Tyler

Support staff

September 21, 2023 at 06:10

Hello, Fantasy Prints,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#368068 Copied
Rose Tyler

Support staff

September 21, 2023 at 15:57
Hello, Fantasy Prints,

We’ve installed a child theme on your staging site and added a fix in the functions.php file:
```
add_filter( 'woocommerce_ajax_variation_threshold', function( $qty, $product ) {
    return 300;
}, 10, 2 );
```
Please check now.

Kind Regards,
8theme team
#368182 Copied
Tagged: best selling themes, not available, not crossing out, small selection, variation selection, woocommerce themes
Viewing 11 results - 1 through 11 (of 11 total)