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Updated plugins and footer changes links?

This topic has 32 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

Jimbo

Participant

November 17, 2015 at 23:48

Such a bad idea updating your theme, yet again it breaks live websites causing poor customer experience.

This theme is very annoying!

if not resolved tomorrow then I will roll back to previous theme version, or maybe you can refund my money so I can buy a theme that works properly yes!

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Jimbo

Participant

November 18, 2015 at 10:50

Can I get help on this please, these issues remain on a LIVE WEBSITE!

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Jimbo

Participant

November 18, 2015 at 10:59

Issue no 6) search icon overlays shopping bag using iPad in landscape mode. See pic below

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Eva Kemp

Support staff

November 18, 2015 at 16:09
Hello,

1. I’ve reuploaded theme files and footer is shown properly. Clear browser cache and check.

2. Lines are aligned properly too now.

3. I’ve added the code in CSS block in VC editor in your home page:
http://storage2.static.itmages.com/i/15/1118/h_1447858696_3336688_0ed9b49329.png

4. Sorry, but I can’t replicate the issue you described. What page do you have problem on?

5. Please show direct page where the categories are out of order.

6. Add this code in child style.css file:
```
@media only screen and (max-width: 1200px) and (min-width: 992px) {
  .header-search {
     margin-right: 18px;
}}
```
7. Add this code in your child style.css:
```
@media (max-width: 992px) {.tabs .tab-content {
    padding-top: 50px !important;
}}
```
Regards,
Eva Kemp.
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Jimbo

Participant

November 18, 2015 at 18:18

Eva,

Issue 4)

This happens in all pages, home page and other pages.

It shows a second vertical scroll bar briefly?

Issue 5)

This is the product categories listed within the product pages, the category sidebar as I have already advised you.

I’m now checking the website to see all your amendments, thanks

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Jimbo

Participant

November 18, 2015 at 18:26

NEW ISSUE

8) whilst on product pages using mobile device / tablet (iPad), the page moves from left to right?

Did not do this before your work today!

It should be fixed to the resolution of the device, not moveable from side to side with you finger??

**** I also thought OLGA BARLOW was sorting these issues?

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Jimbo

Participant

November 18, 2015 at 18:45

Eva,

I checked again and issue 4) has been resolved…. I don’t see the scroll bar now and the judder is not as bad… makes think if this was something to do with the rev slider?

———-

Just issues 7) and new issue 8) to resolve please

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Olga Barlow

Support staff

November 19, 2015 at 08:53

Hello,

Let’s continue our conversation via e-mails only to avoid problems with double answers.

Regards,
Olga Barlow

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Jimbo

Participant

November 23, 2015 at 18:05

Olga,

The issues have been resolved by email with yourself.

Thanks for this.

I have a couple of other issues which I will list here but happy to email directly with you.

1) Issue with slider revolution not looping when on a single slide, it pauses for a long time when looping again on the same slide.

I have checked setting I can’t see anything specific that deals with this.

I had an issue with this before.

2) is there anyway of making my logo bigger on mobile such as iPad, I’m sure it was slightly larger on old theme version.

Login details still in private

Thanks

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Eva Kemp

Support staff

November 23, 2015 at 19:41

Hello,

Please continue conversation with Olga via email to avoid confusion and misunderstanding.

Thank you.

Regards,
Eva Kemp.

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Jimbo

Participant

November 23, 2015 at 19:53

I have emailed Olga.

So Olga will resolve any future issues directly with me, that’s good to prevent confusion and misunderstanding.

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Eva Kemp

Support staff

November 23, 2015 at 20:45

Hello,

Yes, your further conversation will be continued via emails.

Thank you for understanding.

Regards,
Eva Kemp.

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