This issue is continued from this topic here https://www.8theme.com/topic/theme-update-8/ #97193
I recently followed your instructions on updating the blanco theme from 2.9.1 to the supplied 3.3 however when uploaded and the theme settings saved, the front end of the site was left as if the theme settings were not in place (even though they were).
For example the header logo was lost, with the logo reverting to text, and the layout was significantly changed.
As I had 2.9.1, backed up in the same directory but renamed, I was able to quickly reactivate hence the restoring the site as normal.
Is there anything else I should be doing here to get the theme looking as expected after Theme Update? E.g. Saving the permalinks or something like that? I just want to tread carefully as I am hesitant to break the previous developers work?
Thank you.Site URL: hidden Theme version: 2.9.1 WooCommerce version: 2.2.1
No I did not update the WooCommerce plugin first, (I renamed it via FTP) so it was inactive when I updated the theme. I was indenting to update WooCommerce after the theme was updated or are you suggesting that the theme update requires the latest version of WooCommerce to present correctly?
Regarding the theme I also renamed the old version to BlankOLD so it was also inactive and then uploaded and activated the new latest theme. Wouldn’t that be the same as deleting WooComerce from within the theme and overwriting the theme, this way I don’t overwrite the theme in case of an issue?
Let me know your thoughts.
OK no probs Jack, please see below in private content.
I have the site backed up in WPManage so let me know if you need it restored if it does not go to plan.
Have you guys done anything here as now the bottom half of the site is broken? I tried restoring the site with no success. Any help would be appreciated.
No, we didn’t change anything before your message.
After that we reuploaded theme files for your site and saw that previous design is broken. That’s why we assume that customizations of the site have been made in original theme files instead of child theme.
Did you make any changes in original theme files?
No customisations were made – I have only just been handed this project.
My first thing to do was to update the plugins & theme which brought me to you.
But I now see that you have updated the theme and Woocommerce plugin, and now the sites home page & footer settings etc are lost, which is what I was trying to avoid?
In the back end if you look at the Home page, you will see that the content is in place?
The problem is caused by the content you added with help of 3rd-party plugin http://storage6.static.itmages.com/i/15/1110/h_1447154662_8232895_3bfc449b66.png .
I’ve added “test” word in the default WordPress editor in home page and it’s shown. Please check.
Disable 3rd-party plugin and add content in this editor box:
OK thanks Eva, just to reaffirm, I did not customise this site, I have just inherited it to help the client optimise it. In doing this I am updating the plugins and themes first where I am discovering these issues. When ever I customise themes I do this via a child theme, and as I did not see a child theme in place I was not expecting that any customisations were done.
Anyway, I have disabled ‘Advanced Custom Fields Pro’ which the previous developer used to customise the home page. Sorry as I have just taken on this project I thought it may have been bundled with the theme.
This means that I will have to rebuild the content on the home page which I was not expecting.
Anyway there still a few remaining issues.
1. The footer is 5 columns where it was originally 3 columns, showing ‘Our Support’ & ‘Twitter’
2. The account icons have disappeared
3. The logo text ‘High Tea with Honey’ is showing in the header
4. A search bar is showing in the header
5. The main navigation is out of whack
6. The blog page now has a left widget area
7. There is now a social media/contact bar site wide
8. The left and right borders have disappeared
9. The footer is not present at all on the ‘Contact’, ‘FAQ’s’ and ‘Mailing List’ page
I have a screen shot here of how the old blog page looked where you can see how the Header and Footer should look?
In this case we recommend you to restore your site from back up to the previous version.
Create a child theme http://codex.wordpress.org/Child_Themes and move all customizations (in php files, css) to the child theme.
After that you can update the theme.
If you had a developer to make all changes ask him to move modifications from the parent theme.
I don’t think a relationship exists with the previous developer, so I think I will try and rebuild it from the new theme from memory and some screen shots that I have. I also have a back up of the theme pre update so I will scour through to find any modifications.
If I set up a child theme now for these new customisations, will I lose the current theme settings?
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