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Update not possible critical error - by stevemorin

This topic has 67 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

Olga Barlow

Participant

July 23, 2021 at 13:29

Hello,

Our theme is not the reason of the issue because it happens even with the default theme! If their support had try to enable the default theme they saw this, so I don’t understand why they blame our theme, it’s ridiculous. Hight level support of the Elementpor plugin ? .

Anyway, I found that issue appears if Load Files asynchronously option is enabled in Rev slider options https://prnt.sc/1erh3ce Probaly Elementor does not support Async loading of Files. So, keep this option disabled and tell about that to Elementor support because the Revolution slider is one of the most popular sliders for the WP and it’s good to be compatible with that.

Regards

#295636 Copied

stevemorin

Participant

July 23, 2021 at 15:35

I agree with you, the quality of your theme and support is very good, that’s why I will recommend your theme to my clients, while I will avoid taking elementor pro for my clients …
The size of the lottie images has become too large and the text size between each lottie image is shifted.
How do I get the text and images back correctly

#295665 Copied

stevemorin

Participant

July 23, 2021 at 18:49

Hello

since your intervention, I can no longer open the static blocks in the administration to manage the js images and text of the home page and the footer

#295705 Copied

Olga Barlow

Participant

July 23, 2021 at 20:08

Hello,

Disabled Yoast SEO plugin and I’m able to edit Static Blocks https://prnt.sc/1evnequ Enabled it again and still editor is ok. Very strange issue.
What images are too large? Provide us with the screenshot for better understanding.

Regards

#295719 Copied

stevemorin

Participant

July 24, 2021 at 11:13

Hello,
Yes, all of these random issues are weird, as soon as there is a fix after the update, the issues move elsewhere.
The size of the images and the height of the text of the static blocks are different while the configuration is the same (see attachment ok and not ok)
Then on the page https://www.entreprisedunet.fr/maintenance/ the cursor appears in duplicate (see also attachment)
https://prnt.sc/1f6b9e3
https://prnt.sc/1f6d6du
https://prnt.sc/1f6dfwu

#295762 Copied

stevemorin

Participant

July 25, 2021 at 14:33

hello, following my previous message, I still asked elementor to control, here is their answer below:
Hello Steve,

Please allow me to elaborate on both issues you have mentioned in your previous email.
– The size of the images and the height of the text of each tab are different while the configuration is the same on elementor.

I investigated the widget you are referring to and I can confirm that this widget belongs to the add-ons Xstore theme provides for the Elementor. Please check the following screenshot -> https://prnt.sc/1fp8tsw
– Then on the page https://www.entreprisedunet.fr/maintenance/ the cursor appears double when I put the short code in the witget revolution.

The above-mentioned issue is directly related to the Revolution Slider plugin. As for the short code you also mentioned, Elementor has no control over it. Screenshot -> https://prnt.sc/1fpamv8

Although you are able to use the General Tabs widget as well as the Revolution Slider add-on in the Elementor panel, it all comes from the third-party source – Xstore theme and Revolution Slider plugin.

Also, I tested Elementor Pro on your website with no add-ons added and with the initial Theme activated so I can check if there are any problems related to the Elementor Pro itself. I can confirm that there were no issues.

Therefore, we kindly suggest you contact their support for further investigation and possible fix.

I hope for your understanding!

Kind regards,

Nikola Djordjevic.

Technical Support Tier2 | Elementor

#295929 Copied

Olga Barlow

Participant

July 26, 2021 at 16:34

Hello,

1) https://prnt.sc/1f6dfwu this issue is related to the Revolution slider. Use an image with the background because in another case it’s duplicated and we can do nothing with this. Only Revolution slider developers are able to fix that.

2) https://prnt.sc/1f6b9e3 – you have a vertical alignment for this row, so it means that if the height of the columns is bigger (because of the image that you use there) then the content of the next column will be aligned in the middle according to that height. So, you can either make the image smaller https://gyazo.com/6411190b60eee992e6e6bc7094914765 or change the vertical alignment for the rows to top and just add fixed margin for the second column https://gyazo.com/4f0820bf78c71bb535900ac2a17c6423

Regards

#296119 Copied

stevemorin

Participant

July 26, 2021 at 17:02

Hello,
Thank you for your support.
1 / For the revolution slider it worked well before your update. https://prnt.sc/1f6dfwu
2 / I noticed that on the dashboard the widgets were different: https://prnt.sc/1g7em0e
3 / The dashboard menu in the administration was in French, now it’s in English, have you made a change?
Thank you for your support and I would like to congratulate you on your theme and responsiveness.
Cordially

#296127 Copied

Olga Barlow

Participant

July 26, 2021 at 22:20

Hello,

1) We updated also the Revolution slider plugin to the latest version (6.5.5) and they have problem with the latest version. If I downgrade slider to 6.5.4 it works. So, keep the old version enabled till they release the new version with the fix of this bug.

2) Yes, it’s a new view of WP 5.8. But if you prefer the old styles you can disable the new WP widgets in Theme Options > General > Enable Old Widgets Panel.
3) Oh, sorry https://prnt.sc/1gb86m1 It was difficult for me to work with the French. Changed back.

Regards

#296182 Copied

stevemorin

Participant

July 27, 2021 at 15:36

Hello,

Thanks for your help, I have one last question, do you know why when I add or edit an image … it takes a long time to appear online.

Cordially,

#296333 Copied

Olga Barlow

Participant

July 28, 2021 at 16:03

Hello,

Do you mean that you don’t see your changes or that loading time is too long?
If you don’t see your changes then try to clear the browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn , plugin cache and CDN cache if you use it.

Regards

#296569 Copied

stevemorin

Participant

July 29, 2021 at 09:58

Hello,
I have emptied the caches, I don’t have a cdn. The modifications do not appear online, for example on the page https://www.entreprisedunet.fr/creation-de-site-web/, in the price table of xstores blocks the size of the characters do not take into account the word size tariff https://prnt.sc/1hiyrx0.
Also conversely the texts overlap in the administration but normally appear online https://prnt.sc/1hj3gs7 and https://prnt.sc/1hj40xe
Cordially,

#296670 Copied

Olga Barlow

Participant

July 30, 2021 at 10:10

Hello,

Check the font-size now, please.
Line-height was wrong because of your settings http://i.prntscr.com/PsLq-ygyTd6_GoSCoeZklQ.png

Regards

#296908 Copied

stevemorin

Participant

July 30, 2021 at 10:27

Hello, thank you for your answer, but for the changes that do not appear online or take a long time to appear online, for example on the page https://www.entreprisedunet.fr/creation-de-site-web/, in the xstores block price chart, the font size I want does not appear online https://prnt.sc/1hiyrx0.
Did you make a correction because now the size is correct? because it often happens.

greeting

#296912 Copied

Olga Barlow

Participant

July 30, 2021 at 15:31

Hello,

We made fix to display the correct size for the paragraphs that you add and change using Elementor settings. You should not have problem with this anymore.

Regards

#296975 Copied

stevemorin

Participant

August 4, 2021 at 09:09

Hello,
When I make changes, images and texts take a long time to appear online, most of the time it takes 5 minutes to appear online since the major update
I emptied the caches, it doesn’t change a thing.
best regards

#297643 Copied

Olga Barlow

Participant

August 4, 2021 at 10:26

Hello,

Provide us with video of the issue for better understanding. Because I don’t see the mentioned issue while editing your pages.

Regards

#297652 Copied

stevemorin

Participant

August 4, 2021 at 11:28

Here is a video I tried to take on the test page:

https://gyazo.com/371e9dbc0391ffa289dca460c8b061f8

I took an xstore block, the changes appear correctly but you have to wait 5 minutes

#297674 Copied

Olga Barlow

Participant

August 4, 2021 at 12:22

Hello,

Try to change the Elementor CSS print method https://prnt.sc/1izvrc3 Check if it helps you.
The external file type is preferred but if you have problems with that you can try the other one.

Regards

#297687 Copied

stevemorin

Participant

August 4, 2021 at 13:18

I tried, the same thing happens
https://gyazo.com/96b9d773f796e283158859c223decedb
greeting

#297697 Copied

Olga Barlow

Participant

August 4, 2021 at 14:58

Hello,

Not sure about this problem. It’s Elementor styles, not theme styles. Try to contact Elementor support about this.
Maybe it’s related to WP update but not to theme update. So, don’t tell the Elementor support that’s “after theme update…”. In this case, they won’t check the issue as a rule and just redirect to theme support even if the issue is not related to the theme.

Regards

#297722 Copied

stevemorin

Participant

August 4, 2021 at 15:17

Ok, I left elementor support a message, I’ll keep you posted.

Best regards

#297727 Copied

Olga Barlow

Participant

August 4, 2021 at 15:19

Hello,

Ok, sure.

Regards

#297730 Copied

stevemorin

Participant

August 5, 2021 at 10:02

Hello,
• Elementor is asking me to contact the developers of the xstore theme, as these issues do not occur when the default WP theme is enabled and they occur when the xstore theme is enabled.
best regards

#297816 Copied

stevemorin

Participant

August 6, 2021 at 09:45

I still relaunched elementor, here is their second answer:

As my colleague Nikola already said, unfortunately, upon investigating your site we found that the issue is with the theme that you are using.
As there is a conflict because of this 3rd party theme please reach out to the theme author for further debugging or use a different theme.

Which Themes Work Best with Elementor?

Note: Our support is limited to the current features of Elementor and any 3rd party plugins/themes/widgets are out of the scope of our support.
What We Support?

Thank you so much for your understanding.

#297924 Copied

Olga Barlow

Participant

August 6, 2021 at 13:21

Hello,

Did you enable the default theme by yourself to check that styles are in place? Did that provide you any screenshots of better video that everything works fine when they edit that with the default theme and that problem occurs only once they enable XStore?

Try to go to Elementor > Tools > Regenerate CSS & Data. Do you still have the issue with styles after that?

Regards

#297974 Copied

stevemorin

Participant

August 6, 2021 at 13:29

Hello,
Yes I checked by activating the default theme myself and I regenerated CSS and Data in elementor, the problem returns when the theme is activated.
Cordially

#297976 Copied

stevemorin

Participant

August 6, 2021 at 13:35

For your information by performing “ctrl f5” with each modification the styles are put in place when the theme is activated. While waiting for a solution.
Cordially

#297977 Copied

Olga Barlow

Participant

August 6, 2021 at 17:16

Hello,

I tried to edit the mentioned page and everything changes fine https://gyazo.com/e08a2a3ca5b67f1e5ba4bb0f10d37f23 Any broken styles.

Regards

#298006 Copied

stevemorin

Participant

August 6, 2021 at 17:39

I copied and pasted the bottom block and I have the problem,
https://gyazo.com/f0c3adcbbea067810fdf4c3bcf68da4d
regards

#298015 Copied
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