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Update broke my pages - by filmguerilla - on WordPress WooCommerce support

This topic has 38 replies, 6 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

filmguerilla

Participant

July 21, 2021 at 11:25

hi guys, i cant seem to fix this

http://prntscr.com/1dw6e76

shop page right now http://prntscr.com/1dw6uix

in customization page it looks ok but when published. the filters are like that..

Please contact administrator
for this information.

#295152 Copied

Olga Barlow

Support staff

July 21, 2021 at 15:00

Hello,

What version of the theme do you use?
Provide us with WP Dashboard access.

Regards

#295229 Copied

filmguerilla

Participant

July 22, 2021 at 18:31

version 8 this problem happened after the update. I havent updated to version 8.0.1 yet

please see private content. Please check my site. i havent done anything since the problem with the 8 update 🙁

Please contact administrator
for this information.

#295508 Copied

filmguerilla

Participant

July 23, 2021 at 10:57

any news? thanks..

managed to fix wishlist, cart and check out page. but the shop page still is broken..

please help

#295590 Copied

filmguerilla

Participant

July 24, 2021 at 17:30

Hi guys, any news on the shop page widgets? tried fixing it again to no avail..

http://prntscr.com/1fb59uv

Please contact administrator
for this information.

#295778 Copied

Rose Tyler

Support staff

July 25, 2021 at 12:29

Hello,

Sorry for the delay in answering.
1) Update the theme to 8.0.2 and Core plugin to 4.0.2 https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache and check filters then.
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check how it works then.
If both advices don’t help, provide temporary FTP access, so we can take a closer look.

Regards

#295913 Copied

filmguerilla

Participant

July 28, 2021 at 19:59

done everything on this but still the sidebar on shop page still the same. Please check private content area for ftp.

Thanks

Please contact administrator
for this information.

#296605 Copied

Rose Tyler

Support staff

July 29, 2021 at 13:12

Hello,

Check now.

Regards

#296732 Copied

filmguerilla

Participant

August 14, 2021 at 14:50

thank you!

#298886 Copied

Rose Tyler

Support staff

August 14, 2021 at 15:30

You’re welcome!

Regards

#298889 Copied

filmguerilla

Participant

August 31, 2021 at 14:52

hello again. sorry for bumping this thread. the widgets on tablet move are still the same.

http://prntscr.com/1qvsqws tablet

http://prntscr.com/1qvsryx mobile

I was gonna put this up on the live site tonight. 🙁

#300693 Copied
Rose Tyler

Support staff

August 31, 2021 at 17:12
Hello,

Theme Options > Theme Custom CSS > Global custom CSS:
```
@media only screen and (max-width: 768px) {
    .shop-filters-area .sidebar-widget {
        width: 100% !important;
    }
}
```
Regards
#300735 Copied
filmguerilla

Participant

August 31, 2021 at 17:19

I added this code already. is it ok i have same code on different size?

http://prntscr.com/1qw1z12

#300742 Copied

filmguerilla

Participant

August 31, 2021 at 17:22

It doesnt change… Still shop page filters the same on multiple table view

#300743 Copied

filmguerilla

Participant

August 31, 2021 at 17:24

same problem on firefox

http://prntscr.com/1qw28d5

#300745 Copied

Rose Tyler

Support staff

August 31, 2021 at 17:32

In this case, delete the code http://prntscr.com/1qw2pjy and change this one – https://prnt.sc/1qw2qu0
to https://gyazo.com/6ac907a5406f421cea5367c0162b094b
.post-type-archive-product .shop-filters-area .sidebar-widget

Regards

#300748 Copied

filmguerilla

Participant

August 31, 2021 at 17:40

WOW! thank you! this fixed the problem on tablets!

Time to put this on the main site. THANK YOU!!!!!!!!!!!!!!

#300749 Copied

Rose Tyler

Support staff

August 31, 2021 at 20:42

You’re welcome!

Regards

#300775 Copied
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