Unfortunately, I was unable to translate my site into Arabic, and I did not find real support

This topic has 16 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 14:18

    Unfortunately, I was unable to translate my site into Arabic, and I did not find real support from the site’s staff
    Although I followed all the steps to translate

    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 14:50

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.
    Could you provide wp-admin access?
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 16:30

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Please contact administrator
    for this information.
    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 17:02

    Hello
    I sent the request and am waiting for an answer

    Please contact administrator
    for this information.
    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 17:37

    I have sent the request and there is no response
    Is there a solution to my problem

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 21:28

    Hello,

    We can’t log in to your site – https://gyazo.com/ea2a42564db5c271eac0412f9f0191f2 Please check the credentials.
    To be able to translate the site, you need to read this article first – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
    We asked wp-admin access to be able to upload pre-created translation files, but we can’t log in right now.
    Please download translation files of the theme from this page – https://www.8theme.com/glotpress/projects/xstore/xstore/ , rename as described in docs and place into the correct folder, then sync – https://xstore.helpscoutdocs.com/article/103-translation-files-update
    and continue translation. Do the same for XStore Core plugin.
    This article will help you to translate WooCommerce – https://woocommerce.com/document/woocommerce-localization/
    Let us know if you need any further assistance.

    Regards

    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 21:45

    Please, this is not my statement that you are entering
    Please try again
    Enter this data, please pay attention

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 21:55

    Hello,

    Thanks for the correct wp-admin access.
    We’ve uploaded translation files for the theme and Core plugin.
    Please note that the child theme should be activated on site, but the parent theme should be translated, you need to edit the translation of the parent XStore theme, not XStore child.
    The translation we provided is not full, you still need to continue translation manually (just strings visible on frontend).
    You can translate/change content of pages using Elementor, menus via Appearance > Menus, header content via Theme Options > Header Builder.
    If you can’t find where to change particular strings, let us know and we will help.

    Regards

    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 22:12

    Should I change my website from xstor child to xstor there so that I can translate?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 22:17

    No, you may use the child theme on the site, just translate the parent theme.
    The child theme should be translated only in case you added custom code in child theme that includes localization functions.

    Regards

    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 22:21

    Should I change my website from here to there so that I can translate?
    do i delete xstore child and then download xstore again

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 22:30

    No, you should not delete child theme, just continue the translation of XStore parent theme, all will be fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 22:36

    Could, you, please change the rating for the support you set on ThemeForest?

    Regards

    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 22:58

    Yes, I will modify the evaluation
    Although I have not been able to translate the website until this moment

    Avatar: Ashref
    Ashref
    Participant
    December 27, 2022 at 23:04

    Thank you and thank you for supporting me and I have given you 5 stars
    I do not think that I can continue because I work in an Arab country and my website must be in Arabic and I really could not translate the website

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 23:17

    Thank you! Have a nice day!

    Regards

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