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Unable to update website - by Imran Pirvani

This topic has 7 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

Imran Pirvani

Participant

November 25, 2020 at 09:34

i am updating theme and xstore core and plugins but unable to do that. The error is below

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please let me know what happen? if i deregister the key and then register it will not registering the theme

#261162 Copied Theme version: 7.1 WooCommerce version: 4.7.0

6 Answers

Rose Tyler

Support staff

November 25, 2020 at 09:39

Hello,

Please check this topic – https://www.8theme.com/topic/cant-update-the-theme-and-core-plugin/
What error do you get when try to re-register the theme? Provide us with your purchase code.

Regards

#261164 Copied

Imran Pirvani

Participant

November 25, 2020 at 09:46

i am working on the site once i complete then i will deregister and then register it. If it will not work i will update you

#261169 Copied

Imran Pirvani

Participant

November 25, 2020 at 09:46

here is the purchase code in private content area

Please contact administrator
for this information.

#261170 Copied

Rose Tyler

Support staff

November 25, 2020 at 10:19

We do not see any problem with the activation limit for the code.
Let us know if you have any other questions.

Regards

#261176 Copied

Imran Pirvani

Participant

December 7, 2020 at 17:13

Hi

I am unable to update theme, the error is below

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

please guide what i have to do

#262996 Copied

Rose Tyler

Support staff

December 8, 2020 at 09:05

Hi,

Update the theme and plugins via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#263043 Copied
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