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Unable to Filter by Brand - by Andrew Holbrook

This topic has 35 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

Rose Tyler

Support staff

November 24, 2017 at 16:15

In this case, we need to connect to your site via FTP, because the fix in portfolio.php file works fine on our test site. Contact your hosting provider and ask how the FTP connection problem for us can be solved. Is there firewall on your server that is blocking our IP?

Regards

#178645 Copied

Andrew Holbrook

Participant

November 24, 2017 at 16:18

Hi Rose , I will contact our hosting provider to try and sort an FTP connection. I have no idea why there is an issue. It is likely to be Monday before I have a response. Thanks

#178646 Copied

Andrew Holbrook

Participant

November 24, 2017 at 16:44

Hi Rose, It is a firewall issue and the host will require your IP address to allow access link: http://ip.me.uk/ It you could provide this I will get an FTP sorted, although this will be Monday now. Have a good weekend, Thanks

#178654 Copied

Rose Tyler

Support staff

November 24, 2017 at 16:46

I’ve sent IP to your email address. Please check it.

Regards

#178656 Copied

Andrew Holbrook

Participant

November 24, 2017 at 16:50

Thanks Rose, I will get this sorted Monday.

#178660 Copied

Rose Tyler

Support staff

November 27, 2017 at 08:55

Ok.

Regards

#178707 Copied

Andrew Holbrook

Participant

November 27, 2017 at 09:36

Hi Rose, your IP address has now been enabled and you should be able to FTP onto the server. Thanks

#178719 Copied

Rose Tyler

Support staff

November 27, 2017 at 11:00

Fixed. Please check.

Regards

#178737 Copied

Rose Tyler

Support staff

November 27, 2017 at 11:21

You need to contact your server support and ask to clear cache.

Regards

#178741 Copied

Andrew Holbrook

Participant

November 27, 2017 at 12:09

Hi Rose I have just been in contact and they are telling that there is no caching enabled. I have cleared the cache using WP Rocket (not sure that helps) and I’m still getting a 404 error when I choose a brand filter.

#178751 Copied

Rose Tyler

Support staff

November 27, 2017 at 13:17

Hello,

Please check now https://www.criticalenvironmentsolutions.co.uk/brands/berkshire/

Regards

#178754 Copied

Andrew Holbrook

Participant

November 27, 2017 at 13:19

Hi Rose, Fantastic all now working. Many thanks

#178755 Copied

Rose Tyler

Support staff

November 27, 2017 at 13:21

You’re welcome!

Regards

#178756 Copied

Andrew Holbrook

Participant

December 6, 2017 at 16:36

Hi Rose

Unfortunately the brands filter is not now working again. I can only assume this was following the theme update to version 3.3 earlier this week. Could this be corrected again. Many thanks

#179483 Copied

Rose Tyler

Support staff

December 6, 2017 at 16:55

Hello,

Fixed. Please check.
We’ve changed https://prnt.sc/hjx174 to https://prnt.sc/hjx1uv in woopress/framework/woo.php and re-saved permalinks.

Regards

#179488 Copied
Tagged: brand, filter, templates, woocommerce, wordpress
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