Theme “XStore Child/Jewelry” Sale page is broken again.

This topic has 8 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: eternity
    eternity
    Participant
    November 25, 2022 at 13:20

    Thanks for everything.

    Sale page is broken again.

    please help me

    Theme version: 1.0

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2022 at 14:55

    Hello,

    Please provide FTP access, so our dev specialist can check this fatal error more deeply.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: eternity
    eternity
    Participant
    November 26, 2022 at 06:56

    Thank you for your cooperation.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 09:30

    Private Content

    Regards

    Please contact administrator
    for this information.
    Avatar: eternity
    eternity
    Participant
    November 27, 2022 at 07:51

    Now the My Account page is broken.

    please help me

    Why does this theme break so many things over and over again?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2022 at 09:27

    It seems the problem is related to PHP version on your site https://prnt.sc/25lsAaPfiJj4 , please downgrade it to 7.x. The hosting provider can help you with this.
    Here is a report about the similar problem – https://github.com/elementor/elementor/issues/19093

    Regards

    Avatar: eternity
    eternity
    Participant
    November 27, 2022 at 10:25

    I have changed the version 7.4.33.

    But my account page is still broken.

    please help me

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2022 at 12:03

    Thanks for the reply. Please check my account page now.

    Regards

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