Theme Upgrade issues - by Dante78 - on WordPress WooCommerce support

This topic has 32 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: Dante78
    Dante78
    Participant
    March 28, 2018 at 13:23

    Hello

    Something is weird. Categories numbers keep growing from each minute to other. That was not before upgrade…

    Can you hint us with a clue?

    Thx

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:23

    Hello,

    Yes.

    Regards

    Avatar: Dante78
    Dante78
    Participant
    March 28, 2018 at 13:24

    Hello

    Something is weird. Categories numbers keep growing from each minute to other. That was not before upgrade…

    Can you hint us with a clue?

    Thx

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:28

    Hello,

    This is strange. But we are theme support and can help only with problems that strictly relates to our theme. Your categories problem doesn’t relate to our theme, because persist even with the default theme. You can contact WC or WordPress support.

    Regards

    Avatar: Dante78
    Dante78
    Participant
    March 28, 2018 at 13:55

    hello

    at leat a hint, please?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 14:03

    Hello,

    Unfortunately, I can’t help you in this case, because likely the issue relates to Database. I would recommend contacting WordPress support.

    Regards

    Avatar: Dante78
    Dante78
    Participant
    March 29, 2018 at 10:40

    Hello

    We solved categories issue.
    Can we go further in order to have the same design before upgrading? Now it is a mess 🙂

    Thx

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2018 at 10:44

    Hello,

    Great.
    You need to enter your purchase code (in Theme Options) to activate our new theme version and skip Setup Wizard.

    Regards

    Avatar: Dante78
    Dante78
    Participant
    March 29, 2018 at 13:28

    Done

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2018 at 13:38

    Ok. Let me know if you need any further assistance.

    Regards

    Avatar: Dante78
    Dante78
    Participant
    March 29, 2018 at 14:28

    yes, please help me with hoovering issue of the main menu. Hoovering main menu resulting sumenus with erros and fany layers

    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2018 at 14:44

    Hello,

    Please check now http://prntscr.com/iy1jcm
    Also, watch video tutorial https://www.8theme.com/videos/ Royal – WordPress ThemeEngine – Menu Set Up
    and read documentation – https://www.8theme.com/demo/docs/royal/#!/primary_menu

    Regards

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