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Rev. Slider update - by Victoria - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

Victoria

Participant

January 30, 2019 at 19:45

Hello ! I have the legenda theme , and i’m trying to update my current version. 4.2.1 to the last one following the steps indicated in the link below:

https://www.themepunch.com/faq/update-plugin-packaged-theme/

but when the file is charged I have a forbiden message. what can i do?

thank you

#208281 Copied Theme version: 2.4.1 WooCommerce version: 5.0.3

5 Answers

Olga Barlow

Support staff

January 30, 2019 at 19:59

Hello,

Do you mean that you can’t download revolution slider archive from this page https://www.8theme.com/downloads/ to update plugin via FTP?

Regards

#208284 Copied

Victoria

Participant

January 30, 2019 at 20:08

Hello Olga,

Thank you for yout answer.

Actually, I have successfully download the revolution slider from the 8theme page, but when I try to update in wordpress, I can’t, and there is this message:

Forbidden
You do not have permission to access this document.
Web Server at majadogourmet.com

#208287 Copied

Olga Barlow

Support staff

January 30, 2019 at 20:34

Hello,

Try to update plugin via FTP.

Regards

#208288 Copied

Victoria

Participant

January 30, 2019 at 23:31

hello,

I have tried to do that via ftp , but it cause an error in my wp-admin interface.

Is it compatible with wordpress 5.0.3 ?

#208292 Copied

Rose Tyler

Support staff

January 31, 2019 at 08:54

Hello,

Have you followed our instruction – https://www.8theme.com/faq/ “How to update plugins included in theme” ?
What error do you get?
We did not find compatibility problems.

Regards

#208302 Copied
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