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Topic: Rev. Slider update

Victoria

Participant

January 30, 2019 7:45 pm

Hello ! I have the legenda theme , and i’m trying to update my current version. 4.2.1 to the last one following the steps indicated in the link below:

https://www.themepunch.com/faq/update-plugin-packaged-theme/

but when the file is charged I have a forbiden message. what can i do?

thank you
Site URL: hidden
Theme version: 2.4.1
WooCommerce version: 5.0.3

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Olga Barlow

Support staff

January 30, 2019 7:59 pm

Hello,

Do you mean that you can’t download revolution slider archive from this page https://www.8theme.com/downloads/ to update plugin via FTP?

Regards

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Victoria

Participant

January 30, 2019 8:08 pm

Hello Olga,

Thank you for yout answer.

Actually, I have successfully download the revolution slider from the 8theme page, but when I try to update in wordpress, I can’t, and there is this message:

Forbidden
You do not have permission to access this document.
Web Server at majadogourmet.com

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Olga Barlow

Support staff

January 30, 2019 8:34 pm

Hello,

Try to update plugin via FTP.

Regards

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Victoria

Participant

January 30, 2019 11:31 pm

hello,

I have tried to do that via ftp , but it cause an error in my wp-admin interface.

Is it compatible with wordpress 5.0.3 ?

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Rose Tyler

Support staff

January 31, 2019 8:54 am

Hello,

Have you followed our instruction – https://www.8theme.com/faq/ “How to update plugins included in theme” ?
What error do you get?
We did not find compatibility problems.

Regards

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