Rev. Slider update

• 

  Victoria

  |

  Participant

  | January 30, 2019 at 7:45 pm

  Hello ! I have the legenda theme , and i’m trying to update my current version. 4.2.1 to the last one following the steps indicated in the link below:

  https://www.themepunch.com/faq/update-plugin-packaged-theme/

  but when the file is charged I have a forbiden message. what can i do?

  thank you

  Site URL: hidden

  Theme version: 2.4.1

  WooCommerce version: 5.0.3

  #208281 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | January 30, 2019 at 7:59 pm

  Hello,

  Do you mean that you can’t download revolution slider archive from this page https://www.8theme.com/downloads/ to update plugin via FTP?

  Regards

  #208284 copied to clipboard
  

  Victoria

  |

  Participant

  | January 30, 2019 at 8:08 pm

  Hello Olga,

  Thank you for yout answer.

  Actually, I have successfully download the revolution slider from the 8theme page, but when I try to update in wordpress, I can’t, and there is this message:

  Forbidden
  You do not have permission to access this document.
  Web Server at majadogourmet.com

  #208287 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | January 30, 2019 at 8:34 pm

  Hello,

  Try to update plugin via FTP.

  Regards

  #208288 copied to clipboard
  

  Victoria

  |

  Participant

  | January 30, 2019 at 11:31 pm

  hello,

  I have tried to do that via ftp , but it cause an error in my wp-admin interface.

  Is it compatible with wordpress 5.0.3 ?

  #208292 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | January 31, 2019 at 8:54 am

  Hello,

  Have you followed our instruction – https://www.8theme.com/faq/ “How to update plugins included in theme” ?
  What error do you get?
  We did not find compatibility problems.

  Regards

  #208302 copied to clipboard
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