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Theme not keeping Grid/List views correctly

This topic has 28 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Jamie

Participant

July 9, 2020 at 08:13

The app designer has said to ask you this as well.

Can you ask if it can be a xstore plugin that try to load a theme function (and fail because the theme is not xstore) ?

#243796 Copied

Olga Barlow

Support staff

July 9, 2020 at 11:23

Hello,

Actually, it should not call any theme files if another theme is active. Anyway, we have added an additional check for XStore Core plugin functions to prevent calling xstore theme functions if XStore theme is disabled. Also, you can try to disable the XStore core plugin once you got the error again and check if the disabling of the plugin helps you.

Regards

#243818 Copied

Jamie

Participant

July 9, 2020 at 23:06

Ok I sent your message to the app plugin maker. I did try turning off the core and the app seemed to work. Obviously the site didn’t look good. But once I turned the xstore core on again the app product pages broke. By the way it only breaks on the product pages. On the site as in the video I sent you it just loads the product and shopping pages funny. When the error happens. The rest of the site does not have any errors on the app or the site. At least that I can see.

#243871 Copied

Olga Barlow

Support staff

July 10, 2020 at 12:25

Hello,

Do you have the mentioned errors even after our improvements, right?

Regards

#243942 Copied

Jamie

Participant

July 10, 2020 at 21:51

No didn’t change anything. I do notice that there are two xstore core plugins installed now only one active. Not sure if you did that? Anyway as the video showed you should be able to see the issues. My hosting company, me, the app plugin owner and my customers can see it so you should be able to see it on your end.

#244009 Copied

Olga Barlow

Support staff

July 13, 2020 at 11:22

Hello,

Test now, please.

Regards

#244256 Copied

Jamie

Participant

July 15, 2020 at 09:06

Hi what did you change? Looks like between what you have done and the app developer changed on their plugin had a hood effect. So far so good.

Thanks so much for your effort!

#244453 Copied

Olga Barlow

Support staff

July 15, 2020 at 11:15

Hello,

We have added a couple of additional checks to prevent the calling of any functions of the core plugin.
Glad to hear that it helped.

Regards

#244470 Copied
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