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The website is very slow, i ned help with that

This topic has 10 replies, 2 voices, and was last updated 2 weeks ago ago by Luca Rossi

Loja do Bordado

Participant

May 26, 2025 at 12:48

The website is very slow, i need help with that

I provided a username and password in private access so that you can help me! Any changes you think are necessary must be communicated to me first before making them, please

Thank you

Please, contact administrator
for this information.

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9 Answers

Loja do Bordado

Participant

May 26, 2025 at 12:54

at least I gave you some tips, like if it’s one or more plugins that are slowing it down and need to be replaced or removed, if it’s the fact that not all the images are in webp, I don’t know, I need some help to understand how to proceed

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Loja do Bordado

Participant

May 26, 2025 at 14:59

Can someone please help me?

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Loja do Bordado

Participant

May 26, 2025 at 16:45

I haven’t received any response from you since 12:48 when I created the ticket.

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Loja do Bordado

Participant

May 26, 2025 at 23:48

12h without answer?

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Luca Rossi

Support staff

May 27, 2025 at 08:53

Dear @Loja do Bordado,

We hope this message finds you well.

We would like to kindly inform you that replying to your own support topics may inadvertently move them to the bottom of our support queue. This could potentially lead to longer response times. We appreciate your understanding in this matter.

Upon reviewing your website, we are pleased to inform you that its performance score falls within an acceptable range:
https://pagespeed.web.dev/analysis/https-lojadobordado-pt/79uvtb2fyv?hl=en&form_factor=mobile

Should you wish to further improve your website’s performance, we recommend using the WP Rocket plugin, as previously suggested. You may refer to the following guide for detailed instructions on optimizing WP Rocket settings with the XStore theme:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Please note that website speed optimization falls outside the scope of our standard support services.

Thank you for your understanding.

Best regards,
The 8Theme Team

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Loja do Bordado

Participant

May 27, 2025 at 11:16

Thanks
Can’t they at least open wp-admin and take a look PLEASE? The wp-rocket its payed

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Luca Rossi

Support staff

May 28, 2025 at 07:05

Dear @Loja do Bordado,

We hope this message finds you well.

We have reviewed your cache settings, and we are pleased to inform you that everything appears to be correctly configured in accordance with the documentation provided here: https://www.boldgrid.com/support/w3-total-cache/.

In addition, we would like to offer a few suggestions to further enhance your website’s performance:

– Consider using an image optimization plugin such as Imagify or Smush.
– We also recommend implementing a Content Delivery Network (CDN) service, such as Cloudflare or CDNMax, to improve loading times and overall site speed.

Furthermore, we encourage you to review the following article, which provides valuable tips for optimizing websites built with the Elementor plugin: https://elementor.com/help/speed-up-a-slow-site/

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Loja do Bordado

Participant

May 29, 2025 at 12:00

Thanks!
I have another problem, sometimes, the home page, the header looks like the mobile header

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Luca Rossi

Support staff

May 30, 2025 at 02:29

Dear @Loja do Bordado,

We hope this message finds you well.

It has come to our attention that the W3 Total Cache plugin may be causing the mobile version of your website’s header to appear on desktop devices. This issue is likely related to the plugin’s caching configuration or a potential conflict with your theme’s mobile-first design approach.

To help you resolve this matter, we recommend the following troubleshooting steps:

1. Disable Mobile Content Optimization:

– Review your theme settings:
Some themes include built-in mobile optimization features. Please navigate to Appearance > Theme Options in your WordPress dashboard and disable any mobile-specific settings that may be affecting the desktop display.

– Adjust W3 Total Cache settings:
If you are using W3 Total Cache for mobile optimization, go to Performance > Mobile and disable the mobile content optimization option.

2. Clear the Cache:

– Purge all caches:
Navigate to Performance > Purge All Caches and click on “Purge All Caches” to remove any outdated cached data.

– Clear your browser cache:
We also recommend clearing your browser cache and refreshing the page to ensure you are viewing the most recent version of your site.

3. Configure W3 Total Cache for Mobile:

– Enable User Agent Groups:
If you are not using AMP, you may enable both High and Low User Agent Groups in the W3 Total Cache settings. This will allow the plugin to create separate caches for mobile and desktop users.

– Select the appropriate theme:
Ensure that the correct theme is selected from the dropdown menu so that a unique cache is generated for each user agent group.

4. Check for Theme Conflicts:

– Temporarily disable the plugin:
If the issue persists, try deactivating the W3 Total Cache plugin temporarily. If the problem is resolved, it may indicate a conflict between the plugin and your theme.

– Review XStore theme’s cache settings:
In such cases, you may need to adjust your theme’s caching options to prevent conflicts with W3 Total Cache.

5. Debug W3 Total Cache:

– Enable Page Cache Debug:
Go to Performance > General Settings and enable the Page Cache Debug option to access detailed logs of the caching process.

– Review the logs:
Examine the logs to identify any potential issues related to caching that may be contributing to the display problem.

By following the steps above, you should be able to determine the root cause of the issue and implement an effective solution.

For further reference, you may find the following articles helpful:

– https://wordpress.org/support/topic/mobile-version-showing-in-desktop-view-w3-total-cache-plugin/
– https://wordpress.org/support/topic/mobile-on-desktop-with-w3-total-cache/

Should you require any additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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