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The email builder that comes with this theme doesn’t work.

This topic has 17 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

wdbcar

Participant

September 10, 2025 at 07:37

“I have activated the email template that comes with the theme. However, when I tested it in the store, the emails that were sent did not use your theme’s template. Can you please help me see what the issue is?”

Please, contact administrator
for this information.

#454641 Copied

16 Answers

Alex Carter

Support staff

September 10, 2025 at 07:48

Hello,

Thank you for reaching out to us.

It appears that “Developer Mode” is currently enabled. We kindly ask you to disable this mode and verify if the issue persists.
This mode is intended for when you have real orders on your website and want to send your customers old emails (not broken new ones) while you are building new emails with our builder.
This option is recommended to use while you are creating your emails with Builder and if you are ready to test them you may just switch off the developer option.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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wdbcar

Participant

September 10, 2025 at 09:52

Hello, I have disabled maintenance mode. However, the email notifications that are being sent are not using your theme’s template.

#454654 Copied

Alex Carter

Support staff

September 10, 2025 at 09:58

Hello,

Thank you for your message.

Please kindly update the theme and all related plugins to their latest versions https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ . Once the updates are complete, install any available patches https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/ . After that, clear your website cache thoroughly.

Once these steps are done, please check again to see if the email notifications are using the correct template provided by our theme.

If the issue persists after performing the above actions, feel free to reach out to us with further details, and we’ll be happy to assist you further.

Best regards,
8Theme’s Team

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wdbcar

Participant

September 10, 2025 at 10:53

I encountered an error while updating the patch. I’m not sure what the issue is. Could you please help me take a look

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Alex Carter

Support staff

September 10, 2025 at 11:08

Hello,

Thank you for reaching out to us.

To ensure a smooth update process, please make sure to update the theme and plugins first, and only after that proceed with installing the patch. This is the correct order of actions and helps to avoid potential issues during the update.

If you have already followed this order and are still encountering an error, please provide us with more details or a screenshot of the issue so we can assist you further.

Best regards,
8Theme’s Team

#454661 Copied

wdbcar

Participant

September 10, 2025 at 15:14

After updating my theme and plugins, I am no longer able to receive the password reset email when attempting to do so as a subscriber

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wdbcar

Participant

September 10, 2025 at 15:52

Hello. The email template is now working correctly for new user registrations. But when I attempt to reset my password, I don’t receive any email. What could be causing this problem?

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Jack Richardson

Support staff

September 10, 2025 at 16:03

Dear @wdbcar,

We hope this message finds you well.

Could you kindly check the issue again at your earliest convenience? We have implemented the solution described in the following reply: https://www.8theme.com/topic/xstore-email-builder-issue-for-new-account/#post-445425. Specifically, we have replaced the “reset_password_url” with “set_password_url” in the link field.

Please let us know if everything is now working as expected.

Best regards,
Jack Richardson
The 8Theme Team

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wdbcar

Participant

September 10, 2025 at 16:20

Hello, I have just tried resetting my password, but I did not receive any email regarding this action.

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Jack Richardson

Support staff

September 10, 2025 at 18:48

Dear @wdbcar,

We hope this message finds you well.

Could you kindly perform a test by disabling the Email Builder feature from our theme? It is possible that the emails in question are not part of the default WooCommerce plugin, or that a template for this specific email type has not yet been created within the Email Builder.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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wdbcar

Participant

September 11, 2025 at 09:06

I tried to turn it off, but I can’t disable this button. It keeps turning back on automatically

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Jack Richardson

Support staff

September 11, 2025 at 13:59

Dear @wdbcar,

Thank you for previously providing temporary access to your dashboard. However, it appears that the login link has now expired.

Could you kindly provide us with an updated and active URL so we may continue assisting you?

Best regards,
The 8Theme Team

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wdbcar

Participant

September 11, 2025 at 14:05

Okay, thank you very much for your help. I’ve already submitted the access link before turning off the development mode. I’m looking forward to your reply.

Please contact administrator
for this information.

#454780 Copied

Jack Richardson

Support staff

September 11, 2025 at 15:09

Hello @wdbcar,

We hope this message finds you well.

We would like to inform you that the Email Builder has been successfully deactivated on our end, as shown in the following screenshot: https://gyazo.com/7cef90f64da957e7d8921fa6926c46b1.

Given this, we are unsure why the deactivation may not have taken effect on your side. Could you kindly verify whether you are now receiving emails with the correct data?

Please let us know if any further assistance is needed.

Best regards,
The 8Theme Team

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wdbcar

Participant

September 11, 2025 at 16:49

Yes. I’ve seen that you’ve successfully closed it. I just did a test. I was able to successfully receive the password reset email when you closed it. If I need to use your email generator, can it solve this problem?

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Jack Richardson

Support staff

September 11, 2025 at 19:19

Hello @wdbcar,

Thank you for reaching out.

Based on your test results, it appears that the default WooCommerce functionality is correctly triggering the email. Our email customizer is designed in such a way that if no specific template is set for a particular email type, the default WooCommerce content will be used.

Therefore, it is possible that the emails are being sent through our builder but may be landing in the Spam or Junk folder of your email platform because it contains some custom content. We also recommend checking your server’s mail logs for further details. You may contact your hosting provider for assistance in reviewing these logs.

Should you have any further questions, please feel free to let us know.

Best regards,
Jack Richardson
The 8Theme Team

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