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The customization dont work! in child and in normal

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by andres

  • Avatar: andres
    andres
    Participant
    June 9, 2025 at 16:21

    my customization dont work on child theme and normal theme help pls

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    #446715 Copied
    5 Answers
    Avatar: andres
    andres
    Participant
    June 9, 2025 at 18:47

    i cant change the header or product list grid number etc , the 80% of it dont work

    #446720 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 10, 2025 at 07:12

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    As we can see, changes to the header (via XStore Builders > Header builder with Elementor > edit template) work fine – https://prnt.sc/qQ0aiQGmLZt2 > https://prnt.sc/TtGZicgTiqv7

    Warm Regards,
    The 8Theme Team

    #446732 Copied
    Avatar: andres
    andres
    Participant
    June 10, 2025 at 07:33

    What you did is edit in elementor that is good but my main theme options dont work, i know elementor work . What i need is a normal theme editable, if i have options i want edit that options.

    -Dont let do any change without elementor.
    -Dont let update the patchers , 5 mins after update it you have new patchers again and again.
    -Dont let delete the extra child theme generated i have 3 of them.

    thanks for all

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    support staff only.
    #446735 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 10, 2025 at 07:59

    Hello,

    1/ Please find the answer to your question regarding the header at the following link: https://prnt.sc/S3IycOneStt6 We would be happy to provide you with a more detailed explanation if needed.
    There are two header builders available, and you can choose the one that best suits your preferences:
    – Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
    – Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

    In your case, the settings from the new Elementor Header Builder work.

    The same for Single Product Builder and Shop page (Archive products builder) – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    To use Theme Options > Header Builder, you need to disable or delete Elementor header template, for example, edit conditions https://prnt.sc/30dfZ21R1WgD > https://prnt.sc/C9cQrUsbiLbF

    2/ In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

    3/ Regarding the presence of two child themes, this configuration was set up manually. By default, only one child theme is necessary. We recommend removing the duplicate to avoid any potential confusion.

    4/ https://prnt.sc/0gPmWqfYPkZW – You are currently using the latest version of the WooCommerce plugin; however, a compatible version of the theme has not been released yet. We recommend waiting for the theme update. In the meantime, you may safely ignore the message shown in the screenshot.

    Best regards,
    The 8Theme Team

    #446741 Copied
    Avatar: andres
    andres
    Participant
    June 10, 2025 at 23:59

    Thanks for the support! My topic “the customization dont work! in child and in normal” has been successfully resolved.

    #446829 Copied
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