Suddenly some problem with my HOMPAGE & PRODUCTS CAN'T DISPLAY

4 replies2 participantsUpdated by Eva Kemp

  • Avatar: forever7264
    forever7264
    Participant

    Hi,
    My website(http://www.ohlalajewelry.com) was working perfectly suddenly something went wrong. I tried many ways to get it back, but no luck. Can u help me please? I put the username and password in private content.

    #67201 Copied

    4 Answers

    Avatar: forever7264
    forever7264
    Participant

    Hi,

    Sorry I didn’t attached the credentials above. Hope you will help me as soon as possible.

    Thanks

    Please, contact administrator
    for this information.
    #67207 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    You’re using old theme version which isn’t compatible with the latest version of Woocommerce.
    Please update it.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #67212 Copied
    Avatar: forever7264
    forever7264
    Participant

    Hi my website started working again. But still there are some issues on my home page there was banner on my home page and on the jewelry, page zoom is not working.

    #67274 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Do you mean you had slider on a home page, not banner?
    As I see it’s shown:
    http://storage1.static.itmages.com/i/15/0601/h_1433158963_1137624_f5a59c213a.png
    Also zoom effect is working on a single product page.
    Please clear your browser cache and check again or clarify your issues with more details.

    Regards,
    Eva Kemp.

    #67282 Copied

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