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SPB won’t copy - by Bas Kling - on WordPress WooCommerce support

This topic has 62 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

Olga Barlow

Support staff

May 25, 2021 at 13:09

Hello,

So, could you, please, create a staging site?

Regards

#288855 Copied

Bas Kling

Participant

May 25, 2021 at 20:53

Hi Olga,

Our developer will set up a staging site tomorrow.

NOTE 1: We have used a tool to subject the site to a stress test in another test environment similar to our server: VPS with 2 CPU cores. 20 simultaneous visitors who all add to their shopping cart & click through with all caching disabled. The problem seems to be in the settings or a combination of the settings of the xstore / child theme.

In its current version, the site’s performance drops significantly when hosting for a couple of simultaneous visitors. However, as soon as we delete / reset all theme settings the site continues to function fine, still a CPU peak but no error messages / timeouts.

Maybe this is useful for you to investigate yourself.

– the code of the child theme itself does not make a significant difference.
– with the current settings also the xstore ‘parent’ theme has the same problem & is slow

NOTE 2: Please keep in mind that migrating the staging database back to live is probably not an option, because our customer-placed orders will also be overwritten. This is our live web shop, so overwriting our transactions is a no-go.

I’ll drop you a note in this thread once the staging site is up

#288882 Copied

Olga Barlow

Support staff

May 26, 2021 at 13:00

Hello,

Ok, thank you. We’ll be waiting.
1) We are working on a new theme archive that improves performance of theme options (customizer). So, we’ll check what causes the issue with the single product creation and then we’ll be able to upload the test archive on the staging site to allow you to check the pre-released version and compare results.

2) Yes, we do understand this. We need to find the reason of the issue first. If this is a code issue then we’ll just fix it and upload fixed file to production. If this is something with the server settings then we will need your hosting provider assistance.

Regards

#288950 Copied

Bas Kling

Participant

May 26, 2021 at 14:31

Hi Olga,

Details of the staging version in Private.
This is on our developer’s VPS. It’s separate from our production site as our developer doubts whether our VPS would be able to run the staging website in addition to the regular site.

Would it be okay to run a copy of the theme in our dev environment like this?

Regards,
Bas

Please contact administrator
for this information.

#288963 Copied

Olga Barlow

Support staff

May 27, 2021 at 08:40

Hello,

Thank you. What about WP Dashboard login and pass? Because we can’t log in using the credentials of the production site. Login page just reloads and that’s all.

Regards

#289056 Copied

Bas Kling

Participant

May 28, 2021 at 13:05

Apologies.
Staging site was on PHP 7.4 which apparently caused a problem.

login should be the same as live site.

Please contact administrator
for this information.

#289197 Copied

Olga Barlow

Support staff

May 28, 2021 at 17:28

Hello,

Ok, that you. I passed your access to developers. They will be able to check on Monday.

Regards

#289243 Copied

Bas Kling

Participant

June 1, 2021 at 22:01

Any news?

#289587 Copied

Olga Barlow

Support staff

June 3, 2021 at 16:58

Hello,

It takes much more time than we expected. Sorry for this delay. Could you, please, provide us with PHPmyAdmin access to your staging DB?

Regards

#289827 Copied

Bas Kling

Participant

June 4, 2021 at 10:50

There’s no phpmyadmin installed on the server.
But you can ‘check’ the database with a program:
https://spinupwp.com/doc/connecting-database/
or by using the the adminer.php (https://www.adminer.org/) script.

Does that work for you?

#289883 Copied

Olga Barlow

Support staff

June 4, 2021 at 13:34

Hello,

Let’s try adminer. Will you be able to install it on your server? We need to clear some fields in your DB (on the staging site first) and then (if everything is ok) in the production DB.

Regards

#289909 Copied

Olga Barlow

Support staff

June 8, 2021 at 09:16

Hello,

So, will you be able to install Adminer on your server? We need access to DB to clear some tables and proceed.

Waiting for your reply.

Regards

#290237 Copied

Bas Kling

Participant

June 9, 2021 at 09:50

Hello Olga,

According to our developer, you can access Adminer through the link in Private.
Please revert to the wp-config.php file for database login credentials via sftp (you should have these login details)

Let me know if there’s anything else you need to gain access and troubleshoot.

Please contact administrator
for this information.

#290359 Copied

Olga Barlow

Support staff

June 9, 2021 at 16:44

Hello,

Thank you. I’ll keep you in touch.

Regards

#290411 Copied

Bas Kling

Participant

June 11, 2021 at 14:11

Thanks.

PLease bear in mind that we have multiple Single Product Page issues to resolve. Hopefully, this tickets covers all of them.

As previously discussed:
1) the creation of multiple SPP templates
2) the tabs on the SPP can disappear once a user selects English as language instead of default Dutch
3) 2nd /3rd / etc product images not clickable in English (in Dutch just fine)

We have other issues but I’ll submit a separate ticket for those

#290654 Copied

Olga Barlow

Support staff

June 14, 2021 at 10:23

Hello,

We are trying to find a fix of the single product builder issue but it’s much complicated than we expected. Could you, please, move the copy of the production site to the staging one again? Because we made some tryings and options were reset on the staging site but we need exactly the same options as on the production to solve the issue.

Sorry for this inconvenience.

Regards

#290849 Copied

Bas Kling

Participant

June 14, 2021 at 12:34

I’ve asked our developer to revert to an earlier copy of the staging site / current copy of the production site. As soon as that’s done, I’ll update this ticket.
In the meantime, were you able to access the customizer? We seem unable to open it. We get an Internal Server Error instead.

#290866 Copied

Olga Barlow

Support staff

June 14, 2021 at 15:57

Hello,

Please, don’t open the customizer on the production site because it generates additional slashes and additional errors and it’s not safe. Wait till we find the solution.
Waiting for your response about the staging site to proceed.

Regads

#290893 Copied

Bas Kling

Participant

June 15, 2021 at 15:04

Staging site is set. You’re good to go

#290994 Copied

Olga Barlow

Support staff

June 15, 2021 at 16:50

Hello,

Thank you! I passed information to developers.

Regards

#291016 Copied
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