Something wrong happened on the product page, everything went wrong :-(

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: Pit
    Pit
    Participant
    March 16, 2023 at 15:41

    Hi:
    Something wrong happened on the product page, everything went wrong, but only on the phone, on the computer it’s ok.
    I send pic
    Regards

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Pit
    Pit
    Participant
    March 16, 2023 at 15:44

    Next pic

    Please contact administrator
    for this information.
    Avatar: Pit
    Pit
    Participant
    March 16, 2023 at 15:53

    Now even on the computer

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 17:29

    Hello, Pit,

    Have you installed a caching plugin or any other plugin that provides additional minification or optimization? Have you made any changes to the settings of existing plugins?

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Also, temporarily disabled CDN and check then.

    Kind Regards,
    8theme team

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