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Site loading really slow - by eli1356 - on WordPress WooCommerce support

This topic has 22 replies, 6 voices, and was last updated 8 years, 7 months ago ago by Olga Barlow

eli1356

Participant

June 8, 2017 at 10:48

hi i am having a huge problem with my site, that it is loading really slow. 7.4 seconds! for on load…
https://tools.pingdom.com/#!/enDKrx/https://www.green-works-tools.co.il/
https://gtmetrix.com/reports/www.green-works-tools.co.il/l0WBcDzB

what ever i did, didnt help. i installed wp rocket, and moved my hosting to siteground, but no change. i really dont know what else to do. can you please help me.
i have to get this site to load under 4 seconds.

Please, contact administrator
for this information.

#165280 Copied Theme version: latest WooCommerce version: latest

21 Answers

Rose Tyler

Support staff

June 9, 2017 at 15:25

Hello,

Please read this topic https://www.8theme.com/topic/website-loading-issue/

Regards

#165426 Copied

eli1356

Participant

June 9, 2017 at 16:09

I am sorry but this is exactly what I did. I have moved to the best server on the world, I have also installed wprocket and I optimized images. But I am not able to get it to load fast enough. I spoke also to wprocket also to the server and both said that this Has to do with the theme. Please help me

#165431 Copied

Olga Barlow

Participant

June 19, 2017 at 13:57

Hello,

I’m sorry we are ready to give you the refund because we don’t have ready solutions how to speed up your site.

Regards

#166009 Copied

eli1356

Participant

June 19, 2017 at 23:41

hi olga, how r u?

first i am really happy that you are taking care of this case.
2. i am really not interested in a refund, i think that this theme is the best in the market.
3. did you login today from ukrine? i got a message that someone loged in from the ukrine. i did think it is a haker so, i immedtliy change the password. if it was you, i am sorry. i am providing you again with the info, so you can login again.
4. it is really taking you guys along time to answer, it would be great if you could speed up the prosess.
5. about the speed issue, as i said, i really dont want a refund, not only that i am going to buy more themes for more clients. but i really need your help with this. as we alredy spoke, it seems like that part of the problem is, becuse that you added code to force the carosel to be rtl, it could help if you could in a next update, update the carosel to the rtl verison, so we will not need it to force to be rtl.
6. if there is anything else that you can do for me, i would really appriciate this.
7. by the law, all of the sites that i build in israel have to be wai-aria acsseble for disabled people, my question is, is the any chance you are planing to add this to the site, becuse right now, i need to pay alot of money, to change your site to be acsseble. i have for you some links to read about this
https://www.w3.org/TR/WCAG20/
http://www.washington.edu/accessibility/web/
8. one of the most needed fetures that i really need the theme to have, is some more design options for the tabs in woocommerce – (right now the only option that you have is a underline and left side, if you could ***please*** add more desings, it will really help me with building sites.
9. can you please add more classic shop designs like amazon and aliexpress. here there is a theme that did i good job with this tpye of demo. (i know you have the electronic design – but look at this) it woudl be pretty amazing if you could have a smiliar demo to this.
https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624

Please, contact administrator
for this information.

#166043 Copied Theme version: latest WooCommerce version: latest

ilounane

Participant

June 20, 2017 at 00:56

me too i have the same problem my website loading very slow and live search is not working on mobiles

#166047 Copied

Amzy Leel

Participant

June 20, 2017 at 06:29

Hello,

for speed up we have these solutions only for now.

1. https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/
2. https://www.8theme.com/reply/162888/
3. https://www.8theme.com/topic/slow-load-times/

and @eli1356 Olga will reply to your other questions

#166049 Copied

ilounane

Participant

June 20, 2017 at 10:10

Thank you so much
But please
1) what about live search on mobile?
2) is xstore theme support php 7.1?
3) where i can find updates reports?
Thanks again

#166073 Copied

Olga Barlow

Participant

June 21, 2017 at 12:10

Hello,

1) Ajax search drop-down is for desktop version only by default but if you want to show it also for the mobile let me know and I’ll send you Custom CSS.

2) Yes, but Massive Addons plugin has some warnings and plugin authors have not released updated version jet.
3) https://www.8theme.com/demo/xstore/update-history/

Regards

#166133 Copied

eli1356

Participant

June 21, 2017 at 18:19

hi olga

you answerd ilounane question. not my question!!!

#166153 Copied

George

Participant

June 21, 2017 at 19:15

I see you offered ilounane custom css for mobile view. Can you please post it. Thanks. 1) Ajax search drop-down is for desktop version only by default but if you want to show it also for the mobile let me know and I’ll send you Custom CSS.

#166156 Copied

ilounane

Participant

June 21, 2017 at 23:53

This is it my friend
Go to Theme Options > Styling > custom CSS and paste:
@media only screen and (max-width: 991px){
.ajax-results-wrapper {
display: block !important;
}
.product-ajax-list, .product-ajax-list li,
.posts-ajax-list, .posts-ajax-list li{
width: 100%;
}
.product-ajax-list li, .search-results-title,
.posts-ajax-list li, .ajax-results .empty-category-block {
padding: 0.7em;
}
.product-ajax-list li, .posts-ajax-list li {
min-height: auto;
}
.ajax-results .empty-category-block {
margin-bottom: 0;
}
}

#166166 Copied

Amzy Leel

Participant

June 22, 2017 at 07:04

thank you for posting this @ilounane

@georcarson if you have any other questions please ask it in a new topic / post

#166175 Copied

eli1356

Participant

June 23, 2017 at 11:56

hi olga you didnt answer me on this

please answer me

hi olga, how r u?

first i am really happy that you are taking care of this case.
2. i am really not interested in a refund, i think that this theme is the best in the market.
3. did you login today from ukrine? i got a message that someone loged in from the ukrine. i did think it is a haker so, i immedtliy change the password. if it was you, i am sorry. i am providing you again with the info, so you can login again.
4. it is really taking you guys along time to answer, it would be great if you could speed up the prosess.
5. about the speed issue, as i said, i really dont want a refund, not only that i am going to buy more themes for more clients. but i really need your help with this. as we alredy spoke, it seems like that part of the problem is, becuse that you added code to force the carosel to be rtl, it could help if you could in a next update, update the carosel to the rtl verison, so we will not need it to force to be rtl.
6. if there is anything else that you can do for me, i would really appriciate this.
7. by the law, all of the sites that i build in israel have to be wai-aria acsseble for disabled people, my question is, is the any chance you are planing to add this to the site, becuse right now, i need to pay alot of money, to change your site to be acsseble. i have for you some links to read about this
https://www.w3.org/TR/WCAG20/
http://www.washington.edu/accessibility/web/
8. one of the most needed fetures that i really need the theme to have, is some more design options for the tabs in woocommerce – (right now the only option that you have is a underline and left side, if you could ***please*** add more desings, it will really help me with building sites.
9. can you please add more classic shop designs like amazon and aliexpress. here there is a theme that did i good job with this tpye of demo. (i know you have the electronic design – but look at this) it woudl be pretty amazing if you could have a smiliar demo to this.
https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624

#166277 Copied

eli1356

Participant

June 28, 2017 at 10:05

???????????????
what is going on??????? why i am not getting a answer?

#166604 Copied

Olga Barlow

Participant

June 30, 2017 at 16:11

Hello, @eli1356

Take my apologies.
Yes, some our support experts work from that country, don’t worry. Provide info again.
We forced all our efforts on the new update. It takes too much time because we change all the carousels for all the elements we have and need to test every option to avoid problems after update.
Do the following:
– Use a Content Delivery Network (CDN)
– Use cookie-free domains
– Reduce DNS lookups
– Decrease the number of video on your page or enable Defer parsing of JavaScript for them
http://prntscr.com/fq1ozy almost 13 MB of the scripts.
– Enable cache

Once you do this then reply back and we’ll try to remove styles and scripts for the old owl carousel.

7. I passed your request to our developers and we’ll try to improve theme according to these needs after revease of the version 4.0.
8. Thanks for your suggestion, we took into account.
9. Ok, thanks. We’ll try to add something else similar to sites you need.

Regards

#166806 Copied

eli1356

Participant

July 2, 2017 at 22:35

hi

1. right now i cant enable the cash becuuse i am working on the site, but i will do this after i finish, could you please in the meanwhile remove the extra code for the owl and test to see that it is working with rtl?

2. i wrote this ” it is really taking you guys along time to answer, it would be great if you could speed up the prosess.” – you didnt resonde, i relly would like you to try to answer me fastter.

3. about this: one of the most needed fetures that i really need the theme to have, is some more design options for the tabs in woocommerce – (right now the only option that you have is a underline and left side, if you could ***please*** add more desings, it will really help me with building sites. -i asked for this BASIC feture a relly long time ago, and also then i was told that you will add this, still didnt happen 🙁

4. pleasse take care of the menu problem on lg phones, this is really urgent.

5i added the login info again

thanks

eli

Please, contact administrator
for this information.

#166886 Copied Theme version: latest WooCommerce version: latest

Olga Barlow

Participant

July 3, 2017 at 14:58

Hello,

We need FTP access, please. The old one does not work.

Regards

#166937 Copied

eli1356

Participant

July 4, 2017 at 12:12

hi

i am adding the ftp information

Please, contact administrator
for this information.

#167022 Copied

Olga Barlow

Participant

July 4, 2017 at 16:58

Hello,

It does not work.
Response: 331 User greenworks@supersite.co.il OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Regards

#167042 Copied

eli1356

Participant

July 7, 2017 at 16:15

hi

i juust spoke to the server and they said that we need to use a diffrent server name. the info is in the private section

Please, contact administrator
for this information.

#167338 Copied

Olga Barlow

Participant

July 13, 2017 at 15:24

Hello,

We have removed double scripts of the old version of the owl carousel. But if you do not improve video scripts http://prntscr.com/fv8lxu and page size (at present it’s almost 6MB) I don’t think that you get better page speed results.

Regards

#167855 Copied
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