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Single Product Page has changed to incorrect default them page

This topic has 10 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Andrew Mitchell

Ajaz

Participant

April 11, 2024 at 18:06

Hi Luca,

I have just noticed that my “single product page” has changed without me touching it. This was working fine a few hours ago and now it has changed to a default theme page and I have not done anything to make this happen.

I have no idea how to resolve this because I only have 2 products in WP and my products are set correctly, please advise?

Thanks.

#391265 Copied Theme version: 9.3.5

9 Answers

Luca Rossi

Support staff

April 12, 2024 at 08:32

Hi @Ajaz,

Did you disable the Single Product Builder? Please enable it again.

https://prnt.sc/6nCqFltl7i-W

Thanks!

#391327 Copied

Ajaz

Participant

April 13, 2024 at 04:56

I have not touched this setting, this has been changed by the system somehow.

This option is only available via the “xstore builders” option at the top of the page > single product > via customer and not vai theme options > woocommerce and this is confusing.

I have enabled this option but this has not resolved the issue?

I have checked in Google New Cognito and Edge’s new private window.

#391513 Copied

Luca Rossi

Support staff

April 13, 2024 at 08:54

Hi @Ajaz,

Did you remember what you did for the products? We could see that they’re edited via Elementor for now:

https://prnt.sc/cl2X9G94Uyjs

Since the old Single Product Builder will be gone in the future, we suggest you to move to the new Single Product Builder of Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Best Regards,
8Theme Team.

#391549 Copied

Ajaz

Participant

April 13, 2024 at 12:59

Hi Luca,

I did not use Elementor for the single product page, the single product page I had was the default page provided by the theme.

This should not have been removed without me making the changes, why has this happened in the first place?

My products on WP don’t even link to my site now, this is also an issue because my WP products should always link, I need the original default page.

Thanks.

#391574 Copied

Luca Rossi

Support staff

April 13, 2024 at 17:31

Hi @Ajaz,

Someone switched the products to Elementor editor so the products displayed the content from the Elementor editor.

We’ve switched back to the default WP editor and the products display fine now.

Best Regards,
8Theme Team.

#391599 Copied

Ajaz

Participant

April 13, 2024 at 19:31

What are the options you applied to change back to the default WP editor?

So I know for the future.

#391609 Copied

Luca Rossi

Support staff

April 14, 2024 at 04:53

Hi @Ajaz,

Please check this screenshot:

https://prnt.sc/cNV3TyZjh3A5

Hope it helps!

#391623 Copied

Ajaz

Participant

April 14, 2024 at 10:39

Fab, I have checked and set it.

Thanks, Luca, resolved.

#391653 Copied

Andrew Mitchell

Support staff

April 14, 2024 at 10:39

Dear Ajaz,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#391654 Copied
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Single Product Page has changed to incorrect default them page

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