1) I am trying to configure the shop page using theme option to make it (Full Width), and it is not working.
I am using the classic theme of xStore.
2) Also after configuring the shop page, I noticed that the home page footer background changed to white and nothing appears while the background should be black.
Thanks for using our theme and for contacting us.
There is a critical error on your Shop page. Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access. We will check the problem more deeply.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
I added the WP & FTP users and wrote them in the private area. Waiting for your support in resolving this issue ASAP.
Thanks and best regards.
I’ve sent your request to one of our technicians. I will let you know once get an answer. Please be patient
https://prnt.sc/1zf4aj4 – read this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ Or contact your hosting provider to get assistance with mentioned on the screenshot errors.
I checked the memory limits and it is 512 M as you can see from the attached link of screenshot in private area.
I understand from your reply that the error is from the hosting.
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