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Shop page isn’t showing and footer problem

This topic has 34 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

tim

Participant

February 3, 2023 at 02:14

Hi Team,

The website is not showing anything except header on mobile version in chrome. It’s working perfectly on desktop. Even the DOM is empty and an iframe is showing up. I also update to the latest version of theme but no success.

Thanks!

#345906 Copied

Rose Tyler

Support staff

February 3, 2023 at 09:20

Hello,

We suggest that you try disabling the XStore AMP plugin and then checking the results.

The wp-admin access credentials that you previously provided are no longer valid, so we are unable to log in.

Kind Regards,
8theme team

#345942 Copied

tim

Participant

February 9, 2023 at 11:16

Hi Team,

I need your help in showing this popup when click on Add to Cart button.
https://prnt.sc/zNKV_FP4mRZC

It’s a part of theme which I’m unable to locate. Thanks!

#346499 Copied

Rose Tyler

Support staff

February 9, 2023 at 12:17

Hello,

You can change “Product Added Notification Type” via Theme Options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

#346506 Copied

tim

Participant

February 10, 2023 at 15:53

Hi Team,

These options are enabled but not appearing on Single Product Page.

https://prnt.sc/GqaUVte1CpPB
https://prnt.sc/w-QcwVRAgHuC

#346621 Copied

Rose Tyler

Support staff

February 10, 2023 at 16:53

Hello,

Please provide URL of the product and correct wp-admin access.

Kind Regards,
8theme team

#346632 Copied

tim

Participant

February 10, 2023 at 17:30

Hi,

It was appearing on all the single product pages and now on none. Please check shop page too.

Thanks!

Please contact administrator
for this information.

#346634 Copied

Tony Rodriguez

Support staff

February 11, 2023 at 09:47

Hello, @tim,

We have conducted a debugging of your site and have determined that the issue you are experiencing is due to the Child Theme Customization Code. Upon activating the Parent Theme on your site, the issue was resolved, as evidenced by the screenshot provided here: https://postimg.cc/64VwJCzj

We suggest that you contact your developer to review the Child Theme customization and make the necessary corrections.

Best Regards,
8Theme’s Team

#346656 Copied

tim

Participant

February 22, 2023 at 19:58

Hi Team,

I removed all the customization code from the child theme and it’s still not appearing.

It won’t be easy to setup the entire child theme from the beginning.

Thanks!

#347770 Copied

Tony Rodriguez

Support staff

February 23, 2023 at 06:21

Hello @tim,

We recommend that you contact your developer to check the code of your child theme customization, as this may be causing the issue on your site.

Alternatively, you can download the child theme you are currently using from Cpanel >> wp-content >> themes, delete it, and create a new one, which should resolve the issue.

Unfortunately, we are unable to check the custom code for you, as this is not included in the theme support policy and is beyond our limitations.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#347794 Copied

tim

Participant

March 1, 2023 at 08:39

Hi Team,

Buy Now button is not working on Single Product page. It must redirect to checkout page. Possibly I’m missing something. Could you please assist. Thanks!

#348434 Copied

Tony Rodriguez

Support staff

March 1, 2023 at 09:04

Hello, @tim,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

Best Regards,
8Theme’s Team

#348439 Copied

tim

Participant

March 13, 2023 at 16:15

Hi Team,

I am using in-built accordion of the theme. I want them to work in such a way if I open one accordion, then another must not close automatically. Only user can click and close them.

Hope you understand my concern. Thanks!

#349879 Copied

Tony Rodriguez

Support staff

March 14, 2023 at 09:59

Hello, @tim,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We understand that you are looking for a way to make changes to the accordion element. Unfortunately, this is a default functionality of the accordion element and would require additional customization: https://postimg.cc/8svf3ZvK

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team.

Alternatively, you may try using the Toggle element to solve your issue.

Thank you for your understanding.

Best regards,
8Theme’s Team

#349944 Copied
Tagged: footer, resolve, shop page, troubleshoot, woocommerce, wordpress
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