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Shop page is only showing two products - by SAAD

This topic has 72 replies, 5 voices, and was last updated 6 days, 18 hours ago ago by Andrew Mitchell

SAAD

Participant

March 3, 2026 at 17:28

yes , you can. We have backup of the site

#466842 Copied

Andrew Mitchell

Support staff

March 4, 2026 at 09:32

Hello, SAAD,

Thank you for providing access. We have completed all the necessary updates and changes, and we can confirm that the menu items are now being saved correctly. Please check on your side to verify.

Best regards,
8Theme Team

#466862 Copied

SAAD

Participant

March 4, 2026 at 17:18

the issue is not fixed, check my screenshot. Atelier des Ors was supposed to be under Brand
> Niche > A-K

after saving it automatically came to the top

Files is visible for topic creator and
support staff only.

#466870 Copied

Andrew Mitchell

Support staff

March 5, 2026 at 10:17

Hello, SAAD,

Please make sure to clear the cache after making any changes to the menu, or disable caching during the development process. The menu is cached, and without clearing the cache, you will not see the updates on the frontend.

Best regards,
8Theme Team

#466878 Copied

SAAD

Participant

March 5, 2026 at 13:56

https://decantrebd.com/product-category/for-him/

load more and filters not working

#466885 Copied

Andrew Mitchell

Support staff

March 5, 2026 at 15:16

Hello, SAAD,

Please provide more details about what you mean, as well as the steps required for us to reproduce the issue.

Best regards,
8Theme Team

#466891 Copied

SAAD

Participant

March 5, 2026 at 17:43

first visit this page
https://decantrebd.com/product-category/for-him/
Now go to filter section and select For Her from the categories filter
now scroll down and click load more button

though there are 102 items present, “No more products found” is shown in the UI

Files is visible for topic creator and
support staff only.

#466898 Copied

Andrew Mitchell

Support staff

March 6, 2026 at 08:34

Hello, SAAD,

We have resolved this issue by using Appearance → Theme File Editor and making the necessary changes in the following file:
xstore/js/ajax-filters.min.js

These changes will also be included in the next theme update.

Best regards,
8Theme Team

#466911 Copied

SAAD

Participant

March 6, 2026 at 17:33

When will we have the update?

#466946 Copied

Ayan Rahman

Support staff

March 7, 2026 at 09:24

Hello,

Thank you for reaching out to us. We appreciate your interest in our updates. Our team is currently working on the next release, and it will be available as soon as all necessary tests are completed to ensure the best quality. We kindly ask for your patience and understanding.

Best Regards,
8Theme’s Team

#466957 Copied

SAAD

Participant

March 7, 2026 at 14:56

Yes, update

#466961 Copied

SAAD

Participant

March 7, 2026 at 14:59

I have updated them

#466962 Copied

SAAD

Participant

March 7, 2026 at 15:18

suddenly, no products are visible in shop page

https://decantrebd.com/shop

#466963 Copied

SAAD

Participant

March 7, 2026 at 15:22

I site is live, so thats why i have used different sidget for shop archive layout. “Archive Products “widget is not working

#466964 Copied

SAAD

Participant

March 7, 2026 at 15:25

Product grid is also not working. Please solve this asap

#466965 Copied

Andrew Mitchell

Support staff

March 9, 2026 at 11:20

Hello, SAAD,

As we can see on the archive page, the products are displayed. Please review the attached video.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#467030 Copied

SAAD

Participant

March 11, 2026 at 09:46

when more than 3 products are added in cart, the side cart only shows 3 products

#467143 Copied

Andrew Mitchell

Support staff

March 11, 2026 at 10:53

Hello, SAAD,

This issue occurs because the cart element is configured to display three products. Please change this setting in the options of the corresponding element. We would also like to note that you are using two different headers, so the changes need to be applied to each of them.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#467146 Copied

SAAD

Participant

March 11, 2026 at 10:58

Okay thank you

#467147 Copied

Andrew Mitchell

Support staff

March 11, 2026 at 11:05

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Best Regards,
8Theme’s Team

#467149 Copied

SAAD

Participant

March 17, 2026 at 18:33

Does this theme has popup building option?

#467392 Copied

Andrew Mitchell

Support staff

March 18, 2026 at 09:17

Hello, SAAD,

By default, our theme allows you to configure only the Newsletter and the Age Verification popups. However, you can use additional plugins to create other types of pop-ups.

Best regards,
8Theme Team

#467420 Copied

SAAD

Participant

March 18, 2026 at 17:50

can you suggest a plugin?

#467446 Copied

Andrew Mitchell

Support staff

March 19, 2026 at 07:16

Hello, SAAD,

We recommend that you use the following plugin:

Claspo – Popups, Spin the Wheel & Email Capture

Best regards,
The 8Theme Team

#467463 Copied

SAAD

Participant

April 8, 2026 at 22:27

Hello,

A few weeks ago, you fixed an issue related to the submenu dropdown (on tab/mobile, clicking the submenu arrow was not opening the submenu). At that time, you mentioned that the fix would be included in the next theme update.

However, after updating the theme today, the same issue has reappeared.

My business is already live, and this kind of recurring problem is significantly affecting user experience and overall operations. It is quite disappointing to encounter such persistent bugs from a top-tier theme provider like yours.

I would appreciate it if you could look into this urgently and provide a permanent fix as soon as possible.

Thank you.

Please contact administrator
for this information.

#468554 Copied

Andrew Mitchell

Support staff

April 9, 2026 at 09:12

Hello, SAAD,

Have you cleared the cache after the update? We mean the website cache, server cache, and CDN cache, if applicable. We also kindly ask you to provide us with FTP access in case the issue persists after clearing all caches.

Best regards,
8Theme Team

#468582 Copied

SAAD

Participant

April 9, 2026 at 17:47

I am using hostinger. do you need hostinger access?

#468634 Copied

SAAD

Participant

April 9, 2026 at 18:35

here is the ftp access. please check yourself

Please contact administrator
for this information.

#468635 Copied

Andrew Mitchell

Support staff

April 10, 2026 at 10:17

Hello, SAAD,

Thank you for providing access. We have made changes to the file js/modules/ethemeElementorMegaMenu.min.js
Please check if the issue has been resolved.

Best regards,
The 8Theme Team

#468655 Copied

SAAD

Participant

April 10, 2026 at 11:44

not solved. Check from your end using mobile

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