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Shipping fields empty - by organics - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

organics

Participant

April 23, 2016 at 17:50

On http://yourcompanysite.net/ when on the checkout page the shipping fields are empty. I tried checking the 3 Woocommerce shipping options but none made it appear. When checking out we get the error message:
First Name is a required field.
Last Name is a required field.
Address is a required field.
Town / City is a required field.
State / County is a required field.

Is this a theme compatibility issue or purely a Woocomerce bug? Any advice would be most welcome.

Thank you.

#122630 Copied Theme version: newest WooCommerce version: newest

7 Answers

Eva Kemp

Support staff

April 25, 2016 at 08:36

Hello,

Please provide us with FTP and WP Dashboard credentials.
Have you made any changes in the theme files?

Regards,
Eva Kemp.

#122714 Copied

organics

Participant

April 25, 2016 at 09:55

Login in private area below.

I added code to the function.php file via wp-admin. I have tried without this code and still have the blank shipping field and error checking out. I am able to successfully make a purchase on Firefox, but not on Chrome or Edge browsers. The shipping fields are still blank on Firefox.

The code added was to alter the Arabic lettering to AED:

add_filter( ‘woocommerce_currencies’, ‘add_custom_currency’ );

function add_custom_currency( $currencies ) {
$currencies[‘AED’] = __( ‘United Arab Emirates Dirham’, ‘woocommerce’ );
return $currencies;
}

add_filter(‘woocommerce_currency_symbol’, ‘add_custom_currency_symbol’, 10, 2);

function add_custom_currency_symbol( $currency_symbol, $currency ) {
switch( $currency ) {
case ‘AED’: $currency_symbol = ‘AED ‘; break;
}

return $currency_symbol;
}

Please, contact administrator
for this information.

#122741 Copied

Jack Richardson

Support staff

April 25, 2016 at 10:39

Hello,

What is FTP username?

Best regards,
Jack Richardson.

#122760 Copied

organics

Participant

April 25, 2016 at 15:58

Hi, sorry about that- thought I missed something. Please see below.

Please, contact administrator
for this information.

#122828 Copied

Jack Richardson

Support staff

April 25, 2016 at 16:19

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#122832 Copied

organics

Participant

April 25, 2016 at 18:32

Very sorry, I assumed the password would be the main one. I have set it now and tested it- the below login is correct. Thanks for your patience.

Please, contact administrator
for this information.

#122860 Copied

Jack Richardson

Support staff

April 25, 2016 at 20:11

Hello,

The following css code is placed in your custom.css file in line 1:
#breadcrumb, .back-to, #billing_address_2_field, .woocommerce-shipping-fields {display:none;}

and it’s hiding Shipping Address fields on checkout page.
Remove the .woocommerce-shipping-fields class from the mentioned code and then check your checkout page.

Best regards,
Jack Richardson.

#122865 Copied
Tagged: empty, fields, shipping, themes, woocommerce, wordpress
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