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Responsive not working ?!? - by Thanh - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

Thanh

Participant

January 6, 2015 at 11:14

Dear 8theme,

I have installed Legenda on my site: thunaplanner.com. But it’s not working accordingly on tablet and mobile devices. Could you please tell me how to fix this problem. I also looked at other sites using the same theme, and they are looking really good on mobile.

Please help.

#32109 Copied

7 Answers

Eva Kemp

Support staff

January 6, 2015 at 11:27

Hello,

Please check if you enabled responsive design in Theme Options > Responsive.
If the problems are still there please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#32112 Copied

Thanh

Participant

January 6, 2015 at 11:34

The responsive was always enabled. But still not working.

Please check.

Please, contact administrator
for this information.

#32113 Copied

Eva Kemp

Support staff

January 6, 2015 at 11:49

Hello,

Please update the theme to 2.5 version. Don’t forget to create a back up before update!

https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#32117 Copied

Thanh

Participant

January 7, 2015 at 02:23

Can I just delete the old legenda theme in WP dashboard and then reinstall the legenda update theme?

#32249 Copied

Thanh

Participant

January 7, 2015 at 12:45

Hi Emma,

Can you please send me the link where I can download Legenda 2.5? I got the latest download from here. I choose the “Installable WordPress file only” option. It’s about 12.5mb in size.
I got the link from the update email reminder I got on Dec 12th. But after telling my IT guy to upload it to the server it still the Legenda v2.4.

Regards,

Thanh

Please, contact administrator
for this information.

#32284 Copied

Thanh

Participant

January 7, 2015 at 13:34

Hi Emma,

I got the Legenda theme v2.5. But the responsive is still not working on thunaplanner.com. I opened my site on the ipad and the page is still like before. Is there anything I can do to make my site fully responsive?

#32287 Copied

Eva Kemp

Support staff

January 8, 2015 at 12:13

Hello,

We are unable to connect to your VPS. Please check the credentials.
Have you made any changes in original theme files?

Regards,
Eva Kemp.

#32390 Copied
Tagged: not working, repair, responsive, themes, woocommerce, wordpress
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