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Product images won't load - by jeremypga

This topic has 10 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

jeremypga

Participant

June 3, 2014 at 11:25

Hi, Just noticed on my website that the product images on the homepage are missing (featured products) and the image src= “”. The featured images are set on the product pages and everything was previously fine. Also, on the product page when I click on the small images, the image won’t load. Any ideas? http://www.learngolflondon.com

#5774 Copied

9 Answers

Eva Kemp

Support staff

June 3, 2014 at 11:52

Hello,

Does this issue persist with default theme too? Please check.
Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#5783 Copied

jeremypga

Participant

June 3, 2014 at 13:04

Thanks for your prompt response, Eva. I am waiting to be given the FTP access info. I am not a programmer, but did set up the theme myself. Is changing the theme just a simple case of temporarily activating a Twenty Ten theme? Without risk of loss to my Blanco settings? Admin access sent in private content. Thanks for your help.

Please, contact administrator
for this information.

#5805 Copied

Jack Richardson

Support staff

June 3, 2014 at 13:37

Hello,

We’re unable to enter Administration panel. Please check the provided credentials.
Also we’re waiting for FTP access.

Regards,
Jack Richardson

#5815 Copied

jeremypga

Participant

June 3, 2014 at 13:45

The provided credentials are correct- strange! I will forward Ftp details as soon as i get them

#5818 Copied

Eva Kemp

Support staff

June 3, 2014 at 15:15

Sorry, but we are still unable to access admin panel. Please check the details you provided.
Thank you.

Regards,
Eva Kemp.

#5847 Copied

jeremypga

Participant

June 3, 2014 at 15:54

The web address should get you to the WordPress login page for the site, then the login and password should all be lower case. I will ask the original programmer if that doesn’t work. Thanks again.

#5858 Copied

Eva Kemp

Support staff

June 3, 2014 at 16:14

Yes, the problem was you provided the password starting with capital “J” and it should be “j”.
As I see you have old theme version, now there is 2.9.2 version. Please update it to the latest version.
If the update doesn’t help, please provide us with FTP credentials.

Regards,
Eva Kemp.

#5859 Copied

jeremypga

Participant

June 9, 2014 at 20:42

I’m having problems backing up the site and downloading the latest theme version via both WordPress and FTP. Permissions are set correctly and now hopefully the programmer is looking at it.
In the meantime, If you are able to see anything relating to the images via FTP, I would be grateful as I hope to advertise the site this week. I love the theme and now want to do it justice! Thank you for your help.
FTP Details below:

Please, contact administrator
for this information.

#6567 Copied

Eva Kemp

Support staff

June 10, 2014 at 13:12

Hello,

As I see you’re still using the old Blanco Version 2.8. Please update it to 2.9.2 version. If the issue still persists after update, please let us know.

Regards,
Eva Kemp.

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