Product has become unresponsive. Cannot edit or delete it

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: Safe Desires
    Safe Desires
    Participant
    June 12, 2024 at 23:41

    https://safedesires.com/product/sheer-lace-sequin-babydoll-slip/

    When clicking on Edit, most of the fields/options are gone and and I cannot make any changes (i.e. changing it to drafts). Trying to Trash it results in an error message:
    “There has been a critical error on this website. Please check your site admin email inbox for instructions. ”
    Editing with Elementor is also not possible

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2024 at 07:52

    Dear Safe Desires Team,

    We hope this message finds you well.

    We have encountered a critical issue with the Facebook for WooCommerce plugin, which has been causing a Fatal PHP error. To resolve the issue temporarily, we have disabled the plugin, after which our system returned to normal functionality.

    Could you please investigate this matter at your earliest convenience? We would appreciate your guidance on how to address this issue without disrupting our operations.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

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