Hello,
We have installed the latest theme. Every time a customer checks out we get the error “Unknown error” when they try to complete their order. I removed any unneeded plugins. I installed the latest theme update.
Also whenever the customer clicks on add to cart, we don’t see the cart icon on the website so the user is unable to go to the cart page after they have added an item to cart on the home page.
Site URL: hidden Theme version: 5.0.1 WooCommerce version: 3.6.2
You must be logged in to reply to this topic.Log in/Sign up
Please, read attentively the following Terms and Conditions. Your purchase or use of our templates and themes confirms that you have read and accepted these Terms and Conditions. Please, read attentively the following Terms and Conditions. Your purchase or use of our templates and themes confirms that you have read and accepted these Terms and Conditions. Please, read attentively the following Terms and Conditions. Your purchase or use of our templates and themes confirms that you have read and accepted these Terms and Conditions.
If you purchase our premium templates you agree with conditions of ThemeForest’s license terms. The Standard license entitles one person to use one license for a single project. In addition, no parts of our premium templates can be shared or repurposed for multiple end users unless a unique license for each end user is purchased.
Our free digital products are created for WordPress, an open source software released under the GNU public license http://www.gnu.org/licenses/gpl.html. Therefore, any part of our free products which constitute a derivative work of WordPress are also licensed under the GPL 3.0. If you purchase our premium templates you agree with conditions of ThemeForest’s license terms. The Standard license entitles one person to use one license for a single project. In addition, no parts of our premium templates can be shared or repurposed for multiple end users unless a unique license for each end user is purchased.
If you purchase our premium templates you agree with conditions of ThemeForest’s license terms. The Standard license entitles one person to use one license for a single project. In addition, no parts of our premium templates can be shared or repurposed for multiple end users unless a unique license for each end user is purchased.
After the purchase, you have the right to make any modification(s) with our products to fit your purposes. You may change the Products code for your own use.
After we have successfully received payment and confirm it you can login to “My Account” area with the provided credentials, you will have instant access to all of your purchased themes. Please be aware of our working hours as we taken seriously quality of our work!
Our company is offering non-tangible goods we do able to issue refunds after the product is download, which you are responsible for understanding upon purchasing. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is two weeks after the delivery date.
The message was successfully sent
You may extend support period on ThemeForest and then update its status by clicking "Update" button in your Account area.
| Purchase code | Expiration date |
|---|---|
| d7ed5d03-cb21-4657-b20c-442972d0523c | 15 Nov 2016 |
