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Problems with Visual Composer - by Sugarskull

This topic has 12 replies, 4 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

Sugarskull

Participant

February 4, 2015 at 09:48

My Visual composer does not let me drag and drop things.

I can touch and start to drag but then it does not drag and the column starts to expand downward with diagonal line in the column area.

I’m using Visual composer version 4.3.4. and Ultimate addons version 3.6. These plugins both need to get updated. Can you send me the latest versions?

Please, contact administrator
for this information.

#39656 Copied

11 Answers

Eva Kemp

Support staff

February 4, 2015 at 11:02

Hello,

You can download the latest versions of the plugins at this link:
https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

#39685 Copied

jessicaleeturner

Participant

February 6, 2015 at 12:53

Hi there,

I am also experiencing problems with the drag and drop feature in the visual composer.

Please help

#40163 Copied

Robert Hall

Support staff

February 6, 2015 at 13:14

Hello @jessicaleeturner,

Maybe provide screenshot for our better understanding and highlight what exactly you want.
Also please provide us with link to the page and wp-admin access in Private Content

Regards,
Robert Hall.

#40165 Copied

jessicaleeturner

Participant

February 10, 2015 at 13:51

Hi there @Robert Hall

The problem I’m experiencing is the same as mentioned on this thread https://www.8theme.com/topic/moving-of-element-leads-to-distortion/

Please, contact administrator
for this information.

#40876 Copied

Eva Kemp

Support staff

February 10, 2015 at 14:08

Hello @jessicaleeturner,

Have you updated the plugins?
https://www.8theme.com/download-plugins/

Please provide us with wp-admin panel and FTP login details.

Thank you.
Regards,
Eva Kemp.

#40878 Copied

jessicaleeturner

Participant

February 16, 2015 at 15:16

Hello @Eva Kemp

Thanks so much, here are the required details:

Please, contact administrator
for this information.

#42620 Copied

Robert Hall

Support staff

February 16, 2015 at 15:57

Hello @jessicaleeturner,

As I see you’re using old theme and plugins versions. Please update.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Don’t forget to make backup your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#42644 Copied

jessicaleeturner

Participant

February 24, 2015 at 13:50

Hi Robert,

Thanks for your help on this. I’ve updated theme and most of the plugins but the problem still persists.
Some of the plugins aren’t able to update for some reason (Master Slider, Ultimate Addons and WPBakery Visual Composer). Do you have any idea why?

If I download them from your plugins page and upload it says they can’t be activated because they already exits, but I suppose they’re existing in older versions.

Thanks so much
Jessica

#44886 Copied

Robert Hall

Support staff

February 24, 2015 at 13:56

Hello,

Do you tried to update plugins via FTP? It’s identical process like update theme.

Regards,
Robert Hall.

#44897 Copied

jessicaleeturner

Participant

February 24, 2015 at 15:15

Hi Robert,

I’ve updated plugins via FTP, however now there seems to be more issues with Visual Composer, like not being able to edit row settings, and the original problem still exists.

#44962 Copied

Eva Kemp

Support staff

February 24, 2015 at 19:31

Hello,

I’ve checked Visual Composer editor and it’s working fine:
https://s3.amazonaws.com/fvd-data/notes/168674/1424802447-vb6NPU/screen.png

Please try to check it on other PC and also with default WordPress theme.

Thank you.
Regards,
Eva Kemp.

#45086 Copied
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