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Problems after update - by Flexibilis - on WordPress WooCommerce support

This topic has 50 replies, 9 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

Stan Russell

Participant

March 16, 2015 at 14:44

Hello,

we are glad for you! Is your problem solved?

Regards,
Stan Russell.

#49870 Copied

Flexibilis

Participant

March 16, 2015 at 15:56

Hello Stan,

Not yet. As written above in #49799 I have still problem with “Before pushing the order button I have to accept the conditions, but this is doubled. It is once under the area of choosing payment method, and once it is under the order button as well.”

Other problem is in #49823 “I have this message in system status:
legenda/woocommerce/cart/cart-totals.php version 2.3.0 out of date. The last version number 2.3.6.
How can I solve it? Maybe it causes the problem I wrote above as well.”

Maybe these two problems are connected and if the cart-totals.php version 2.3.6 will be installed the first will be solved, too….

Please help!

Thank you.

Fedor

#49902 Copied

Eva Kemp

Participant

March 16, 2015 at 21:08

Hello @Flexibilis,

The issue should be fixed now.

Please check.

Regards,
Eva Kemp.

#49993 Copied

Flexibilis

Participant

March 16, 2015 at 22:43

Hello Eva!

Thank you.

Best regards,

Fedor

#50018 Copied

Stan Russell

Participant

March 17, 2015 at 11:18

Hello Flexibilis,

You are welcome!

Regards,
Stan Russell.

#50095 Copied

Ernstjandevries

Participant

March 17, 2015 at 15:12

My whole site isn’t working anymore after the update of today.
He is not showing my products or pictures. It opens nothing. How will you guys fix this?
This is one of the 100 problems since i’m using your theme.

Fix this!

#50196 Copied Theme version: 2.6.3 WooCommerce version: 2.3.6

Eva Kemp

Participant

March 17, 2015 at 20:35

Hello @Ernstjandevries,

As I see you have reverted back to the old theme version.
Please confirm you have back up of the files and database and we’ll update the theme for you.

Thank you.
Regards,
Eva Kemp.

#50314 Copied

Ernstjandevries

Participant

March 18, 2015 at 11:44

Yes i reverted back to the old theme version and old wordpress. I installed the new versions of wordpress and woocommerce again. Could you install the theme update? I have a backup

Please, contact administrator
for this information.

#50431 Copied

Eva Kemp

Participant

March 18, 2015 at 16:00

Hello,

There are no wordpress files in the directory /webspace/httpdocs/colors2impress.nl.
Please provide us with the correct FTP account.

Thank you.
Regards,
Eva Kemp.

#50564 Copied

Ernstjandevries

Participant

March 18, 2015 at 20:17

it’s located at: /webspace/siteapps/wordpress-188166
There you find the htdocs

#50671 Copied

Flexibilis

Participant

March 18, 2015 at 20:58

Hi,

Thank god there is again a WooCommerce update, 2.3.7.

Do you know any problem with update? Can I update the site without problem?

Regards,

Fedor

#50682 Copied

Eva Kemp

Participant

March 18, 2015 at 23:06

Hello @Flexibilis,

Yes, you can update the plugin. There shouldn’t be any problems.
But we recommend you to create a back up before each update.

Thank you.
Regards,
Eva Kemp.

#50728 Copied

Eva Kemp

Participant

March 18, 2015 at 23:33

Hello @Ernstjandevries,

I’ve updated the theme and the plugins.
Please clear browser cache and check your site.

Thank you.
Regards,
Eva Kemp.

#50737 Copied

Ernstjandevries

Participant

March 19, 2015 at 12:32

Thanks!

#50865 Copied

Brian Johnson

Member

March 19, 2015 at 12:37

You are welcome. We would very much appreciate if you leave a comment and rating for our theme on themeforest

#50867 Copied

Flexibilis

Participant

April 22, 2015 at 23:55

Hi,

There seems to be again some problem. Since the March update there has been no any problem, but now with WooCommerce 2.3.8 something is not working properly.

First I updated to WP 4.1.2. Then I updated the WP-Bakery visual composer and the site worked. Then I updated to WooCommerce 2.3.8 and the site stopped to work, I cannot even log into the admin page either. From cache the site loads, but not fully works. Via FTP I relodad the yesterdays backup, but something is still not OK.

So, in private content there are the FTP credentials. I cannot give you access to the admin page because even I cannot log in to the admin area of the WP.

Help me please!

Thank you.

Regards,

Fedor

Can you check what can be the problem?

Please, contact administrator
for this information.

#58868 Copied

UrbnDesignz

Participant

April 23, 2015 at 00:04

I just got off the phone with go daddy. They told me the new update with woo commerce the cache isn’t deleting itself, so I had 472,000 lines in my database which cause my website to Stop working. I accessed my administration by renaming the plugin folder.

#58869 Copied

Flexibilis

Participant

April 23, 2015 at 07:02

Hi,

But my problem is that I reuploaded my backup (only the files, not the .sql), but still I cannot access the admin page.
8theme guys, can you help me? FTP credentials above in #58868.

Thanks,
Fedor

#58884 Copied

Flexibilis

Participant

April 23, 2015 at 08:24

Hi,

Just for information I contacted my hosting servicer. He said that there are a lot of problem and caused by the new woocommerce update.
From server backup of last Saturday he reuploads the site now and I hope it gonna work.

Please check the new woocommerce plugin because something is not OK with it.

Thank you.

Regards,
Fedor

#58899 Copied

Eva Kemp

Participant

April 23, 2015 at 08:49

Hello @Flexibilis,

The problem was caused by the plugin woocommerce-table-rates. I’ve renamed its folder to “woocommerce-table-rates_old” via FTP. Now your site is working. Please clear browser cache and check.

Regards,
Eva Kemp.

#58911 Copied
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