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Problems after update - by Flexibilis - on WordPress WooCommerce support

This topic has 50 replies, 9 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

Flexibilis

Participant

February 19, 2015 at 22:25

Hi,

Today I tried to update to WP 4.1.1, Woocommerce from 2.2.10. to 2.3.4 and also Legenda from 2.4.1 to 2.6. The result became a completely unusable website. I restored my site from backup and it is OK now, but this was the first such update when something went wrong. First WP 4.1.1 seemed good, then I updated Woocommerce and I saw some odd things, like double checkout button and other double things in the cart pages…. Since I got messages from Woocommerce that some files are outdated I updated Legenda, but the result was a website with only header and background image of the boxed layout, and nothing else. So I had to upload the backed up files.

What can be the problem?

I give you pass codes in hidden content.

Thank you in advance.

Fedor

Please, contact administrator
for this information.

#43855 Copied Theme version: 2.4.1 WooCommerce version: 2.2.10

49 Answers

Eva Kemp

Participant

February 19, 2015 at 22:44

Hello,

There is compatibility issue of the theme with new Woocommerce plugin after their update.
Our developers are working on the solution and a new theme version will be released very soon.
Please take our apologies for inconveniences.

Thank you for your patience.
Regards,
Eva Kemp.

#43862 Copied

togethernet

Participant

February 20, 2015 at 00:58

I have just wasted an evening with exactly these same issues. Very worrying to find the site totally unusable and having to explain this to the client.

My home page disappeared. I suspected the Revolution slider, deleted it intending to restore the latest and lost the sliders. I could not recreate them. Fortunately I was able to unwind to an earlier backup.

Really need this sorted asap! As the site has horrid layout problems e.g. double checkout buttons. Thank you.

#43910 Copied

Flexibilis

Participant

February 20, 2015 at 08:10

Hi,

Thank you for the answer, Eva. I also thought that there is something around the plugins and I suspect (as read somewhere in the forum) that YITH Woocommerce whislist plugin can be the problematic. I decided never to use it again.

But my main concern is another thing. We operate webshops, for making money. WordPress says there is an update, and it is important to make update for security issues. And then turns out that there are incompatibilities.

I think all who bought the Legenda (or other) theme you should inform in case of safe update can be made. And it would be highly necessary when there is Woocommerce update. You have all customers’ e-mail addresses.

I decided to try the update to Legenda 2.6 because I saw in the forum a proposal (about 2 days old post) for update because it is fully compatible with Woocommerce. But not.

I think you would need a kind of information system to avoid such problems, because it is serious.

Can you do something for this?

Thanks.

Fedor

#43934 Copied

Eva Kemp

Participant

February 20, 2015 at 09:12

Hello @togethernet,

The issue with 2 button on Checkout page will be fixed in our nearest update. It’ll be produced very soon.

Please take our apologies for inconveniences.
Thank you.
Regards,
Eva Kemp.

#43951 Copied

Eva Kemp

Participant

February 20, 2015 at 09:16

Hello @Flexibilis,

We’re very sorry with the troubles that were caused by the theme and Woocommerce updates.
We are currently working on the solution. A new theme update should be released in a few days.
We’ll fix the bugs that appeared after the Woocommerce plugin update.

Please take our apologies.

Thank you.
Regards,
Eva Kemp.

#43954 Copied

togethernet

Participant

February 23, 2015 at 11:03

I made a temporary fix while waiting for an update to the theme – I went back to version 2.4.1 and commmented out the checkout button function call in woocommerce/cart.php , so we have:

<?php /*** <a href="<?php echo esc_url( $woocommerce->cart->get_checkout_url() ); ?>" class="fl-r arrow-right checkout-button button big"><span><?php _e('Proceed to Checkout', ETHEME_DOMAIN); ?></span></a> ***/ ?>

By commenting out this line the double checkout button problem has gone away.

#44456 Copied

Flexibilis

Participant

March 4, 2015 at 13:23

Hi,

Dou you have any information if the template’s newest version to WooCommerce 2.3.5 is ready or not?

And please confirm if the template works correctly with the newest WooCommerce plugin since last week for me it was a horrible issue.

Thank you.

Fedor

#47245 Copied

Eva Kemp

Participant

March 4, 2015 at 15:29

Hello @Flexibilis,

Our theme files are compatible with the latest Woocommerce version.
Before updating the theme you need remove the folder “woocommerce” in wp-content/themes/legenda directory.

Thank you.
Regards,
Eva Kemp.

#47293 Copied

togethernet

Participant

March 4, 2015 at 17:17

Hi

I installed the latest version 2.6.2 of Legenda and my home page content area was blank.
What could be causing this? I have not yet tried removing the Woocommerce folder, would this help? Or is the problem elsewhere? Version 2.4.1 is working ok.

#47345 Copied

Robert Hall

Participant

March 4, 2015 at 17:18

Hello @togethernet,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#47346 Copied

UrbnDesignz

Participant

March 5, 2015 at 01:37

Hello,

Im having issues with the checkout page on my website. It’s showing 2 proceed to Paypal options.

Credentials are in private section.

Thank you very much

Please, contact administrator
for this information.

#47466 Copied

Eva Kemp

Participant

March 5, 2015 at 09:31

Hello @UrbnDesignz,

You need remove review-order.php file in wp-content/themes/royal/woocommerce/checkout directory.
After that check the Checkout page.

Thank you.
Regards,
Eva Kemp.

#47512 Copied

UrbnDesignz

Participant

March 7, 2015 at 07:29

Thank you very much the double “Proceed to check out” is gone, However the Proceed to check out is while and not visible until i hover over it.

Thank you

#48056 Copied

Eva Kemp

Participant

March 9, 2015 at 11:44

Hello @UrbnDesignz,

I’ve added this code in custom.css file:
#place_order {
background-color: black;
}

Please check Checkout page now.

Thank you.
Regards,
Eva Kemp.

#48270 Copied

Flexibilis

Participant

March 10, 2015 at 13:27

Hi,

Sorry, but it is a disaster. I did as you wrote (Before updating the theme you need remove the folder “woocommerce” in wp-content/themes/legenda directory), but again I got an almost blank site with no opening page and broken content. I just do again backward everything to get it work.

Do something so that it could work!

Thank you.

Fedor

#48518 Copied

Eva Kemp

Participant

March 10, 2015 at 15:51

Hello @Flexibilis,

May we update the theme for you?
Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#48588 Copied

Flexibilis

Participant

March 10, 2015 at 17:30

Hi,

Of course you may. I updated the theme before several times, so I do not understand what can be the problem now. Please update WooCommerce as well to the latest one (2.3.5) and check the result!

Please make a backup before!

Data in private content added.

Thanks,

Fedor
p.s.: I do not know why but the notification in e-mail has not worked lately after your answers here.

Please, contact administrator
for this information.

#48626 Copied

Eva Kemp

Participant

March 11, 2015 at 18:20

Hello,

Please confirm you have a back up of the files and database and after that we’ll start updating the theme.

Thank you.
Regards,
Eva Kemp.

#48864 Copied

Flexibilis

Participant

March 12, 2015 at 10:39

Hi,

Last night I made a new backup of the files and the database.
But considering the traffic the update would be good between 17.00 – 20.00 CET if you can solve it. I should be somewhere around the computer if anything goes wrong I could restore the site without too much delay.
Is it possible this way?
(I still havent received the notification e-mail about your post in the forum.)
Regards,
Fedor

#49010 Copied

Flexibilis

Participant

March 13, 2015 at 23:24

Hi,

Will you try the update? Because we should work on the site, but I do not know when you will try to update it.

Meantime WooCommerce again updated to 2.3.6.

Regards,
Fedor

#49549 Copied

Flexibilis

Participant

March 15, 2015 at 18:04

Dear Eva!

I saw you updated the theme to another customer with success. You wrote me to try to update mine as well, but nothing has happened since then. Will you try it? We should have a lot of work on it for marketing reasons tomorrow, but I do not want to loose anything from the site. Can you tell me when you would try the update?

I already gave you the data for the WP and FTP before.

Thank you.

Fedor

#49701 Copied

Stan Russell

Participant

March 16, 2015 at 09:08

Hello,

sorry for delay. We have updated your theme to latest version via FTP. Unfortunately we can not log in your admin panel using credentials you provided. Please check

Regards,
Stan Russell.

#49747 Copied

Flexibilis

Participant

March 16, 2015 at 09:22

Hi,

I give you again in private content the user name and the pass. It is set to administrator rights.

I see the update but again my site is unusable, just like after my update. Can you check it quickly what can be the problem because we should work on it today.

Thank you.

Fedor

Please, contact administrator
for this information.

#49751 Copied

Flexibilis

Participant

March 16, 2015 at 10:19

Dear Stan,

I can wait until midday only. Then I have to restore my site with my backup.

Regards,

Fedor

#49772 Copied

Flexibilis

Participant

March 16, 2015 at 11:25

Hi,

It seems like I solved the problem. The WP Bakery visual composer plugin was outdated. Now the site is working, I will test it soon.

Thank you.

Fedor

#49792 Copied

Flexibilis

Participant

March 16, 2015 at 11:48

Hi,

In the new version I noted that in the cart there is a problem. Before pushing the order button I have to accept the conditions, but this is doubled. It is once under the area of choosing payment method, and once it is under the order button as well.

Can you check it?

Thank you,

Fedor

#49799 Copied

Flexibilis

Participant

March 16, 2015 at 12:36

Hi,

I have this message in system status:
legenda/woocommerce/cart/cart-totals.php version 2.3.0 out of date. The last version number 2.3.6.

How can I solve it? Maybe it causes the problem I wrote above as well.
Thanks,
Fedor

#49823 Copied

lance

Participant

March 16, 2015 at 12:59

Dear Eva

I have noted an error in Internet Explorer on my websites. The Provinces on the checkout page do not close the dropdown box after selecting the province. The box of provinces is also displaying floating on the top left corner of the page. I have included the website addresses and ftp details in private content

Please, contact administrator
for this information.

#49840 Copied

lance

Participant

March 16, 2015 at 14:17

Hi Eva

I have since discovered on woocommerce forums that this is in fact a problem with Woocommerce since their update to 2.3.6. I have reverted back to woocommerce 2.3.5 and it seems fine again.

#49862 Copied
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