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Problemes in Shop Page - by Ali Akil - on WordPress WooCommerce support

This topic has 51 replies, 4 voices, and was last updated 10 years, 9 months ago ago by Ali Akil

Ali Akil

Participant

February 5, 2015 at 16:51

Hi,

when I customer add a product to cart and pass from page one to page 2 in the category, the sistem tells him that the product is in already in cart in red.

Replicate Issue:

1- go to:

https://www.eurocorals.com/en/shop/

2- add a product.

3- Go to the next page (from page 1 to 2)

it will tell you that the product is already in cart :S in red.

what can be the problem?

thanks

Please, contact administrator
for this information.

#39961 Copied

50 Answers

Eva Kemp

Participant

February 5, 2015 at 18:06

Hello,

I’ve just tested your shop page and haven’t seen any problems. The second page is successfully opened after a product is added to cart. I’ve added it via “Quick View” option as you didn’t enable “Add to Cart” button for products list.
Please clear your browser cache and check again.
Thank you.

Regards,
Eva Kemp.

#39977 Copied

Ali Akil

Participant

February 13, 2015 at 16:03

Hi,

its not via Quick View. Its via “Add To Cart” from product page.

I disactivated it becouse of the issue. You can activat and then disactivate it when you finish testing from theme options.

thanks

#42004 Copied

Eva Kemp

Participant

February 13, 2015 at 17:29

Hello,

Please update the theme to 2.6 version and Woocommerce plugin as well.
Check Shop page after that.
Don’t forget to create back up before update.

Thank you.
Regards,
Eva Kemp.

#42086 Copied

Ali Akil

Participant

February 13, 2015 at 17:45

Hi,

I updated woocommerce and I had other issues and I tried to see if it solve this problem but it dose not solve it. I returned to this version after the test.

I will update your theme and let you know.

thanks.

#42093 Copied

Ali Akil

Participant

February 13, 2015 at 19:03

Hi,

nothing still the same issue.

I updated the theme and I enabled the Add to Cart bottom in shop page and still the issue is not gone.

I need help with this.

thanks

#42112 Copied

Ali Akil

Participant

February 13, 2015 at 19:08

Hi, it seems that It is adding the same product when I go to page 2 in product page (if you add a product in page one then go to page 2 it will add it again). For example if I add a product in page one and go to page 2 it will tell me that the product is already added in red. And if now I take out the product (when I hover over cart and take it out) and then I reload the page it will add the product again and it will say product added to cart. This is crazy lol!

thanks

#42114 Copied

Eva Kemp

Participant

February 13, 2015 at 21:14

Hello,

Please provide us with correct FTP credentials. The previous ones don’t match any more.

Thank you.
Regards,
Eva Kemp.

#42155 Copied

Ali Akil

Participant

February 14, 2015 at 10:19

Hi,

I Updated the theme and I had a Fatal Error in cart. So I updated woocommerce to see if I can solve the issue. Then I was not able to activate woocommerce. I lost 3 orders yesterday also my update work becouse I restored a backup files and database.

Remember that add to cart bottom is not activated and that you must activate it to do the test in Theme Options.

thanks

Please, contact administrator
for this information.

#42246 Copied

Ali Akil

Participant

February 14, 2015 at 17:13

Hi,

are you making any changes in the web site we dont know why the wpml is changing and we didnt do any thing.

reply urgent.

thanks

#42306 Copied

Ali Akil

Participant

February 14, 2015 at 17:16

Hi,

All my widgets desapiered, what are you doing?

is that you or how is making this changes. We are online you cant do changis like this.

thanks

#42308 Copied

Ali Akil

Participant

February 14, 2015 at 17:26

there are customers in the site. I need to know if its you that is making the changis.

thanks

#42312 Copied

Ali Akil

Participant

February 14, 2015 at 17:40

Hi,

We need a replay urgent!!! All our widgets disappeared please confirm if thats you or not. We suppose that its you becouse we didnt do any thing in the website. We only added products.

Thanks

#42318 Copied

Ali Akil

Participant

February 14, 2015 at 19:20

Hi,

We dont know what happened but all our widgets disappeared and we had to Restore the files. So we restore our files… We dont know if you or what made it, but the site must not work with no widgets. Also it has trafik and its not good.

Please be carfull we are online.

thanks

#42348 Copied

Ali Akil

Participant

February 16, 2015 at 17:31

Hi,

It seems that every day around 6 30 pm my site put all my widgets in inactive mode and sometimes disable the plugins alone. We manualy activated them again. Hope this bug dose not come again.

So, what about this my issue? it seems that It is adding the same product when I go to page 2 in product page (if you add a product in page one then go to page 2 it will add it again). For example if I add a product in page one and go to page 2 it will tell me that the product is already added in red. And if now I take out the product (when I hover over cart and take it out) and then I reload the page it will add the product again and it will say product added to cart.

Cant updated the them as it comes an error in checkout, cant updated woocommerce also becouse it has some issues.

what we can do to solve the problem?

thanks.

#42674 Copied

Eva Kemp

Participant

February 16, 2015 at 18:57

Hello,

Sorry for a delay.
We’re investigating this issue.

Once there is a result we’ll let you know.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

#42719 Copied

Eva Kemp

Participant

February 17, 2015 at 09:50

Hello,

Please update the theme to the latest version:
https://www.8theme.com/demo/docs/legenda/index.html#!/installation_upgrade (Theme Upgrade)

Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create a back up before update!

Thank you.
Regards,
Eva Kemp.

#42885 Copied

Ali Akil

Participant

February 17, 2015 at 16:45

Hi,

I contacted woocommerce and they said this:

Hi Ali,
the issue is coming from your theme.

If you enable the add to cart button and clicko n it on the shop page, it add products to the cart using this link:

https://www.eurocorals.com/en/shop/?add-to-cart=11837
Then when you change page, the part ?add-to-cart=11837 is not removed from the URL.
The theme should instead use the AJAX add to cart button on that page, like it’s supposed by WooCommerce.

Please contact the theme author to fix this issue. We are not able to fix it for them.

Thanks! Have a good day

I already tryed to update the themeand it appered an error in checkout ” Fatal Error” also I updated woocommerce after thatto see ifthat fix the probleme and came another issues.

thanks

#43030 Copied

Eva Kemp

Participant

February 17, 2015 at 16:58

Hello,

May we update the theme and the plugins?
Please confirm you have created back up of the files and database.

Thank you.
Regards,
Eva Kemp.

#43035 Copied

CJMillar82

Participant

February 17, 2015 at 19:40

I am having the same issues as well – and the checkout cart and buttons are all duplicated. It’s a nightmare as people can’t check out. PLEASE HELP!

http://giddyupgear.com/cart/

Proceed to checkout button appears twice.

In checkout, the payment method buttons appear twice, types of payments accepted appear twice, and there are two sets of Place Order buttons. This is causing fatal errors when people try to check out. In addition, like many others, I get the same error message: Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

WooCommerce also said all of these issues are within the theme and need to be fixed in order for the cart and checkout to work. PLEASE HELP!

Please, contact administrator
for this information.

#43089 Copied

CJMillar82

Participant

February 17, 2015 at 19:41

All of our plugins and the theme are updated. This is a theme issue and needs to resolved ASAP! Thank you!

#43091 Copied

Eva Kemp

Participant

February 18, 2015 at 00:01

Hello @CJMillar82,

Our developers are working on this issue and it’ll be fixed in the next theme update.
It will be produced very soon. Please wait a little.

We’re sorry for inconveniences and thank you for your patience.

Regards,
Eva Kemp.

#43148 Copied

CJMillar82

Participant

February 18, 2015 at 00:04

WE CAN’T WAIT! Our site is currently unable to take orders and we just launched a new product line. This is horrific!!! I started a new thread with more information as – please wait, sorry you can’t take any orders, is just awful!

#43151 Copied

Ali Akil

Participant

February 18, 2015 at 10:34

Hi, CJMillar What I did is go back to previous version of Legenda and Woocommerce. Replace them with and your site will work again. If it is from a backup its better!

Always do a backup it helps, most of all when you want to update a plugin or theme.

8theme is the best responsable company that I know, they will find a solution 🙂

go back and change to previous version and it will be ok.

Best Regards

#43253 Copied

Ali Akil

Participant

February 18, 2015 at 10:39

Hi 8theme Team,

I did the updated and before going back to the to previous versions I did tested the error of the add to cart bottom and it did not solve the issue.

As I told the problem is like the woocommerce team said.

You can try it your self if you want but please when you finish testing go back to previous version IF THE SITE HAS THE FATAL ERROR IN CHECKOUT and CART PAGE. (You will see the fatal error in shipping opcions)

Please do it fast as we are online.

thanks

#43255 Copied

CJMillar82

Participant

February 18, 2015 at 17:54

I have a backup that I can roll back to, but then I ALSO need to re-add the products that had been added since the last updates and deal with some of the prior issues we’ve had with the site. There hasn’t been any regular point of time where we’ve had the site run properly without ongoing issues with this theme.

At this point, I think we need to just change themes and call it quits here because this is awful! I’ve already lost customers due to these issues, and keep losing more.

#43460 Copied

Ali Akil

Participant

February 18, 2015 at 18:03

Hi

Dont restore the data base only the files or better only the woocommerce and the theme. I dont think that you will lose them if you do so.

Also backup first.

#43464 Copied

Ali Akil

Participant

February 18, 2015 at 18:05

what are the other problems that you are having with the other versions? I can help you becouse I made 2 sites with this them and I almost passed over all the issues.

#43466 Copied

mariemassephoto

Participant

February 18, 2015 at 22:18

I am with both of you – as in my Add to Cart button on the product pages isn’t working at all. Everything is updated, but this actually started just before I updated to both the latest theme version and the latest Woocommerce version. Customers are emailing me and so mad, because I launched a webinar release yesterday and everyone is trying to hurry and get a seat. I have always been able to overcome and issue and the 8theme team has always rocked. I am hoping they get this resolved soon, because I feel you on losing customers and time responding to all of the emails asking why they can’t check out.

#43549 Copied

CJMillar82

Participant

February 19, 2015 at 06:56

I can’t believe the issues here.

If we need to roll back to a different / older version, I’d like to know which version, of theme and/or WooCommerce, and where I can re-download them so that I’m installing totally clean files to see if this can be fixed. Beyond frustrated.

#43605 Copied
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