Problem with some translations.. even when its translatet .. or some other we cant find.

This topic has 32 replies, 4 voices, and was last updated 4 months, 3 weeks ago ago by Luca Rossi

  • Avatar: Michael
    Michael
    Participant
    July 16, 2025 at 19:58

    Hi.
    Although the translation is available… We’ve saved, synchronized, and checked it, it doesn’t appear in the frontend.
    Some translations aren’t even found… especially in the shopping cart.
    Send you several screenshots and marked some wrong words.

    Hope you can help 🙂

    Files is visible for topic creator and
    support staff only.
    31 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 17, 2025 at 07:34

    Hello,

    Thank you for reaching out to us.

    Edit pages using Elementor and change texts there – https://prnt.sc/9jKeDEBfvZHc

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 17, 2025 at 08:17

    Hey ! 🙂
    thanks again for fast reply !
    i found some translations now with your help.

    But !
    1 do not have these panel with “stucture” i see in your screenshot.

    I send you new screenshot with 3 numbers.
    ( warenkorb5.jpg)
    1 – the okay is not correct vissible
    2 – proceed to checkout – do not find where to translate.
    3 – Continue Shipping – – do not find where to translate.

    Also there are open translations from beginning of these ticket
    Please see screenshots i attached again
    ( Warenkorbneu1-4.jpg)

    Thanks for help again
    Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 17, 2025 at 09:25

    Hello,

    We appreciate your prompt response.

    https://prnt.sc/tnRG9G7Id6Ia

    It appears that clearing the cache of the Rocket plugin has resolved the translation issue. Kindly verify on your end to confirm.

    .woocommerce-cart .coupon input[type=submit] {
        width: auto !important;
        padding: 5px 10px;
    }

    https://prnt.sc/rfW1mNZa0vip

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 17, 2025 at 10:02

    Hi.
    what you want me to do ?
    to insert these code into custom css?

    if yes 🙂 i do not know how to do !
    needs it to become in an special row ?

    regards from haphazard
    Michael

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 17, 2025 at 10:06

    Hello,

    Yes, you are correct — the code should be inserted into the Custom CSS section of your website. If you’re not sure how to do this, we’re happy to guide you through the steps:

    1. From your WordPress dashboard, go to Theme Options
    2. In the Customizer, scroll down and click on Theme Custom CSS
    3. Paste the provided code into the Global area at the bottom of the existing code
    4. Click the Publish button at the top to save your changes.

    There is no need to place the code in a special row — it will apply the styling globally as intended.

    If you need further assistance or would prefer us to help you with the implementation, please let us know and we’ll be glad to assist.

    Best Regards,
    8Theme’s Team

    Avatar: Michael
    Michael
    Participant
    July 18, 2025 at 06:20

    Hello Again !
    i have new “problem”
    after the translation i made .. the shopping cart / checkout works.

    But this morning i checked again. And there is something wrong.

    I can jump into shopping chart and everything looks ok.
    When i click checkout – in browser i see https://24buy.online/checkout/ but i go to categories overview page. See attached screenshot.

    Don´t know whats the problem now again.

    Regards Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2025 at 09:10

    Hello,

    Go to Woocommerce > Settings > Products > select Shop page

    Warm Regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 18, 2025 at 09:42

    Hey…
    ups.. was my mistake 🙁
    to many options to click.

    Now it works but have one more problem !
    during the checout i have 2 times the select payment methode ( Zahlungsart auswählen )
    See screenshot.

    regards Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 18, 2025 at 10:37

    Hi @Michael,

    We’ve removed the second heading for you: https://prnt.sc/8Vvk8fwXY00s.

    Could you please double check?

    Thank you!

    Avatar: Michael
    Michael
    Participant
    July 18, 2025 at 10:55

    Hi..
    i did ! but now there same problem we had before :

    – when i click Card. No field to enter creditcard informations
    ( Number, Date, CV )
    – again i see 2 product pictures.

    regards Michael

    Avatar: Justin
    Luca Rossi
    Support staff
    July 18, 2025 at 11:16

    Dear @Michael,

    We have identified some errors in the console log, which you can view here: https://prnt.sc/0SapKnysJtRC.

    To help resolve these issues, could you please install the “Better Search & Replace” plugin and use it to search for all instances of the http:// URL and replace them with https://?

    You can find the plugin at the following link: https://wordpress.org/plugins/better-search-replace/

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 18, 2025 at 11:33

    Hi,
    i did now.
    Everything more to do ? There are no settings or anything?

    Does it fix the problem with checkout ?

    Regards
    Michael

    Avatar: Justin
    Luca Rossi
    Support staff
    July 18, 2025 at 17:23

    Dear @Michael,

    We hope this message finds you well.

    Upon reviewing the console log, we have identified some JavaScript errors that appear to be related to the current Stripe plugin in use. Please refer to the following screenshot for more details:
    https://prnt.sc/6o_wtBoc8I_g

    To help resolve this issue, we kindly recommend switching to the official Stripe plugin provided by WooCommerce, which can be found at the link below:
    https://wordpress.org/plugins/woocommerce-gateway-stripe/

    Please let us know once the change has been made or if you require any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 19, 2025 at 05:04

    Hi.
    i changed it now.

    But:
    In first view there is one product picture when
    user vist his shopping cart.
    In checkout process there are 2 pictures of product again.

    Google Pay is not longer visible now 🙁

    Need now urgent to find an solution.
    We wanna go live the next 10 days.

    I appreciate your competent help

    best regards
    Michael

    Avatar: Michael
    Michael
    Participant
    July 19, 2025 at 05:24

    Sorry… i see now..
    again i can not fill in the credit card informations also!

    regards
    Michael

    Avatar: Justin
    Luca Rossi
    Support staff
    July 19, 2025 at 16:35

    Dear Michael,

    We hope this message finds you well.

    We have encountered an issue with the Stripe payment gateway when using the Checkout (Multisteps) element. It appears that the integration is not functioning as expected in this configuration.

    As a temporary solution, we have switched to the default Checkout element, and the payment gateway is now working correctly.

    Could you kindly look into this matter at your earliest convenience?

    Thank you for your attention to this issue.

    Best regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 19, 2025 at 18:46

    Good evening,
    thanks for your answer.

    Looks like Card payment work now.
    But can´t see Google Pay for Payment and also not Apple Pay.

    Normaly it should? Page working in testmode

    Best Regards
    Michael

    Avatar: Michael
    Michael
    Participant
    July 20, 2025 at 09:20

    Hi.
    i moved now in live mode for further testing.
    when i try to customize google pay i see on configuration page

    “Some appearance settings may be overridden by the express payment section of the Cart & Checkout blocks.”

    What does it mean ?

    Regards
    Michael

    Avatar: Justin
    Luca Rossi
    Support staff
    July 20, 2025 at 15:45

    Dear @Michael,

    Could you please check now: https://24buy.online/checkout/?

    https://prnt.sc/augBDzizYSR0

    Thank you!

    Avatar: Michael
    Michael
    Participant
    July 20, 2025 at 16:17

    Hello…
    thanks for reply.
    I can see the google pay button in products.
    And also in checkout. But why is the button on the top of the page and not together with other payment methods?

    regards Michael

    Avatar: Michael
    Michael
    Participant
    July 20, 2025 at 16:25

    Also there are the pictures of products in shopping chart double again !

    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 06:38

    Dear @Michael,

    Thank you for your message.

    Regarding your question about the checkout page:

    > “And also in checkout. But why is the button on the top of the page and not together with other payment methods?”

    Please note that the placement of the Google/Apple Pay button may vary depending on the specific payment plugin being used. Each plugin may position the button differently within the checkout layout.

    Additionally, you mentioned:

    > “Also there are the pictures of products in shopping chart double again!”

    In order to better understand and assist you with this issue, could you kindly provide us with some screenshots illustrating the problem?

    We appreciate your cooperation and look forward to resolving this for you.

    Best regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 21, 2025 at 07:04

    Good Morning,
    here comes the screenshot.

    best regards and an nice week
    Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 07:47

    Hi @Michael,

    It seems the other image is coming from the Germanized For WooCommerce plugin.

    To hide it, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    table.woocommerce-checkout-review-order-table tr.wc-gzd-cart-item-has-thumbnail .wc-gzd-cart-item-name-wrapper .wc-gzd-cart-item-thumbnail {
        display: none !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 21, 2025 at 07:59

    Hi…
    thanks for the information.
    i found in germanized the option to show not 2 pictures!
    see screenshot “germanized”

    But in shopping chart there is an button
    if user have any voucher code. the “OKAY” is not pretty nice.
    see screenshot “button_shoppinchart”

    regards
    Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Michael
    Michael
    Participant
    July 21, 2025 at 08:10

    Hi.. and sorry…
    but found an new problem !?

    I try to change setting xstore cart-page
    when i open with elemetor..
    and click the pen on right side … i only see
    “Shortcode bearbeiten” but not the content that was there before to edit texts or make settings.

    Regards
    Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 10:38

    Dear Michael,

    We would like to inform you that we have implemented an additional hook to display the Google/Apple Pay button alongside the default checkout element.

    Could you please review the changes at your earliest convenience?

    Thank you for your attention, and please do not hesitate to reach out if you have any questions.

    Best regards,
    The 8Theme Team

    Avatar: Michael
    Michael
    Participant
    July 21, 2025 at 11:00

    Hi …
    i see the Google Pay button still on TOP as you can see at screenshot.

    regards
    Michael

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 21, 2025 at 12:33

    Dear Michael,

    Please be informed that the custom hook for the Google/Apple Pay button is currently set to display above the checkout form. At this time, there is no available solution to reposition these buttons elsewhere on the page.

    https://tinyurl.com/2xrwvcq7

    Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

  • 1 2
    Viewing 30 results - 1 through 30 (of 32 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.