Please i am lost. - by Okike Irene - on WordPress WooCommerce support

This topic has 34 replies, 4 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

  • Avatar: Okike Irene
    Okike Irene
    Participant
    April 20, 2015 at 15:49

    i need help to manage the pages i have created.

    Problem: when i add images it doesnt not display orderly on the home page, it eliminates my slide bars and footer.the cart doesnt l;ink to check out
    the check out for cart option is bad .am confused.

    33 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 20, 2015 at 15:52

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 20, 2015 at 16:09
    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 20, 2015 at 16:24

    Hello

    Please provide us also with wp-admin username and password.

    With best regards
    Brian Johnson

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 20, 2015 at 16:36

    Please kindly see the private message attached. Thanks a million

    Okike Irene

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 20, 2015 at 16:40

    Hello,

    Sorry, but you’re provided FTP credentials. What about access to wp-admin(dashboard) panel?

    Regards,
    Robert Hall.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 20, 2015 at 17:45

    see attach

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    April 20, 2015 at 20:21

    Hello,

    You’re using old theme version which isn’t compatible with the latest Woocommerce version.
    Please update the theme and create a back up of the site before.
    https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 20, 2015 at 21:25

    please i purchase this version of Blanco themes from you, how do you now say its an old version

    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 20, 2015 at 21:28

    Hello,

    You can download the latest version form here:
    http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 21, 2015 at 09:25

    Please sir, i have updated my wordpress as you have requested.
    But my home page still does not display my products neither does the check out works.
    I still do not have a product page yet.

    Please i really need your help

    Thanks

    Irene

    http://www.rockwateronline.com

    Avatar: Eva
    Eva Kemp
    Support staff
    April 21, 2015 at 14:28

    Hello,

    You still have old theme version 2.9.4. You need update it to 3.0 version. You can download it here:
    http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
    Create a back up of your files and database before update!

    You can watch the tutorial how to update the theme (it’s for Legenda theme but the process identical):
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 24, 2015 at 23:31

    hello please am about to purchase the theme but i saw a notification that i have already purchased the theme before, please could u just link me to the blanco theme 3.0 let my purchase and update my website.

    Thanks

    irene

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 25, 2015 at 00:03

    Thank you so much
    i have successfully updated my themes and its working perfectly fine.

    God bless you

    You Guys are doing a great Job
    i am 100% satisfied.

    Okike irene

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 25, 2015 at 01:11

    please kindly help me.
    1. my home page has 3 boxes on top of my homepage slider [layerslider 2]
    please do do i remove it.
    2. the two images i tried to place below the slider is not positioning well.

    please kindly help me.

    thanks Irene

    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 25, 2015 at 07:26

    Hello,

    1) Could you please clarify with more details what exactly you want to do and show us screenshots?
    2) You added bad code. I changed it to the code from the demo site. Now you can just change the pictures on your. See screenshot: http://prntscr.com/6xvwm4
    You need add your image to the same folder via FTT and change name of image in the code.

    Regards,
    Robert Hall.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 26, 2015 at 21:58

    Thank you very much you reset the both pictures to the demo pic on my homepage, but want to replace with my own personal images.

    Please kindly help me. i have uploaded the images on my media gallery.
    Please kindly help me correct me where am wrong.
    Thanks

    [layerslider id=”2″]

    <div class=”banner one-half”>
    <HOMEPAGE1 alt = “”/>
    [etheme_btn title=”Shop Now” url=”http://www.rockwateronline.com/shop/&#8221; class = “active”]
    </div>
    <div class=”banner one-half last”>
    <HOMEPAGE2 alt = “”/>
    [etheme_btn title=”Shop Now” url=”http://www.rockwateronline.com/shop/&#8221; class = “active”]
    </div>
    <div class = “clear”>

    [etheme_featured]
    [etheme_new title=”Latest Products”]

    Avatar: Eva
    Eva Kemp
    Support staff
    April 27, 2015 at 08:15

    Hello,

    I’ve replaced banners with your images. Please check. Also you need add this code in custom.css file to make them shown correctly:

    .containerInner img {
        width: 100%;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 27, 2015 at 17:37

    Thank you very much,its perfect

    Avatar: Okike Irene
    Okike Irene
    Participant
    April 27, 2015 at 17:42

    Please do you have any idea on how i could add a sell menu on my page that allows business to register and sell their products on the website just like Ebay.

    Please assist me.
    thanks

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