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Personalize specific products with a contact form for purchase or information

This topic has 23 replies, 6 voices, and was last updated 1 weeks, 2 days ago ago by Tony Rodriguez

molo

Participant

November 17, 2025 at 20:08

Good afternoon! Is it possible for some products to have a contact form instead of the price? These are made-to-order products, where the customer can also choose from a range of options. Thanks!

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22 Answers

Ayan Rahman

Support staff

November 17, 2025 at 21:19

Hello,

Thank you for reaching out to us.

This is a non-standard request.

Can you provide a link to one of the products on your website and temporary access to the admin panel so that we can see what we can do to help you?

Warm Regards,
The 8Theme Team

#460104 Copied

molo

Participant

November 18, 2025 at 09:26

Good morning! Sorry, I’m a bit unusual myself XDXDXD
At the moment, nothing has been done that way. The client has suggested it, but it would depend on whether it’s feasible or not.

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Samir Malik

Support staff

November 18, 2025 at 09:41

Dear @molo,

You may try using the following plugin:
https://wordpress.org/plugins/yith-woocommerce-request-a-quote/

You can then combine it with an Elementor modal popup:
https://elementor.com/help/popups/

Best Regards,
The 8Theme Team.

#460158 Copied

Alex Carter

Support staff

November 18, 2025 at 09:42

Hello,

Please try creating another template for the single product page layout https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ where you use request a quote element or contact form element instead of the add to cart element.

Warm Regards,
The 8Theme Team

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molo

Participant

November 18, 2025 at 10:50

@Samir @ Alex Thanks! I’ll try those options and see if they solve the problem… I’ll keep you posted 🙂
Thank you so much!

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Andrew Mitchell

Support staff

November 18, 2025 at 11:30

Dear molo,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Kind regards,
The 8Theme team

#460175 Copied

molo

Participant

November 19, 2025 at 09:56

Good morning!

I installed the plugin, but it’s not exactly what I needed, although it does look interesting 😉

I was going to try the second option, creating a specific template for certain products and associating them with an attribute or category. But when I try to edit the existing template, I get the error I’m sending you a screenshot of. However, as you can see in the other screenshot, the templates do exist.

Any ideas?

Thanks!!

Please contact administrator
for this information.

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support staff only.

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Ayan Rahman

Support staff

November 19, 2025 at 10:36

Hello,

Please temporarily downgrade your PHP version to 8.2, as not all plugins are compatible with your current version 8.4.

Also, WooCommerce is showing an error here, so please check or temporarily remove the code you added, or disable the plugin shown in the screenshot: https://prnt.sc/HZrzxeKo5fCy

Warm Regards,
The 8Theme Team

#460259 Copied

molo

Participant

November 19, 2025 at 12:32

Hi! I’ve downgraded the PHP version and deactivated CodeSnippets, but the error persists… 🙁 I also updated the plugins.

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molo

Participant

November 19, 2025 at 13:25

Continuing with the tests, I was able to almost edit the page by accessing it from the Elementor top bar and the recently edited documents.

At first, it seems to load, but then error 5 appears.

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Ayan Rahman

Support staff

November 19, 2025 at 15:04

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#460280 Copied

molo

Participant

November 19, 2025 at 16:21

I’m completely baffled… As you’ll see in the video, I make several attempts to edit the individual product page, always getting error 5.

However, towards the end of the video (and by chance), I edit the product page (shop v02), and from there it does allow me to edit the individual product page…

Does this make any sense?

Please contact administrator
for this information.

#460290 Copied

Andrew Mitchell

Support staff

November 20, 2025 at 09:52

Hello, molo,

Unfortunately, the access credentials you provided for the admin panel are no longer valid. Please provide us with the current access details.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#460345 Copied

molo

Participant

November 20, 2025 at 16:39

Good afternoon! Perhaps a colleague changed the password; I’ve changed it again to the one attached. Thank you!

Content is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

November 21, 2025 at 09:56

Hello, molo,

Thank you for providing access. We have discovered that part of your website loads via the HTTP protocol, while another part uses HTTPS. This inconsistency is the main cause of the issue. We attempted to resolve it using the “Really Simple SSL” plugin, which partially helped. However, there are still 162 cached elements being loaded through the incorrect protocol. We tried clearing the cache, but it did not resolve the problem. It is possible that you have additional server-side caches or a CDN that also need to be cleared.

We also noticed that you are using both the Elementor Pro and PRO Elements plugins simultaneously. Please choose one of them to avoid potential conflicts.

Best regards,
8Theme Team

#460428 Copied

molo

Participant

November 21, 2025 at 12:54

Good morning! Thank you so much for your effort and quick response.

I spoke with the service provider, and they said the HTTP and HTTPS issues should already be resolved.

On the other hand, since the individual product page wasn’t loading, I created a new one. To my surprise, the product images aren’t loading… 🙁

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Andrew Mitchell

Support staff

November 21, 2025 at 13:58

We are currently seeing the following message from your server:
“Service Unavailable. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

Best regards,
The 8Theme Team

#460443 Copied

molo

Participant

November 21, 2025 at 14:32

Good afternoon! My hosting provider’s support team says they’ve found this error, which seems to originate from WooCommerce itself.
[Fri Nov 21 13:23:16.034394 2025] [proxy_fcgi:error] [pid 2313431:tid 2313478] [client 10.255.122.87:0] AH01071: Got error 'PHP message: PHP Warning: include(/home/toyah/www/wp-content/plugins/woocommerce/templates/single-product/product-image-builder.php): Failed to open stream: No such file or directory in /home/toyah/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 346; PHP message: PHP Warning: include(/home/toyah/www/wp-content/plugins/woocommerce/templates/single-product/product-image-builder.php): Failed to open stream: No such file or directory in /home/toyah/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 346; PHP message: PHP Warning: include(): Failed opening '/home/toyah/www/wp-content/plugins/woocommerce/templates/single-product/product-image-builder.php' for inclusion (include_path='.:/opt/php-8.2/lib/php') in /home/toyah/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 346; PHP message: PHP Warning: include(/home/toyah/www/wp-content/plugins/woocommerce/templates/single-product/product-image-builder.php): Failed to open stream: No such file or directory in /home/toyah/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 346; PHP message: PHP Warning: include(/home/toyah/www/wp-content/plugins/woocommerce/templates/single-product/product-image-builder.php): Failed to open stream: No such file or directory in /home/toyah/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 346; PHP message: PHP Warning: include(): Failed opening '/home/toyah/www/wp-content/plugins/woocommerce/templates/single-product/product-image-builder.php' for inclusion (include_path='.:/opt/php-8.2/lib/php') in /home/toyah/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 346', referer: https://toyah.es/shop/

I imagine the best way to resolve it would be to reinstall the plugin, but that would mean losing many hours of configuration work on payment gateways, features, etc. Do you have any suggestions?

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Andrew Mitchell

Support staff

November 21, 2025 at 16:06

Hello,

This issue is related to the core WooCommerce files. It indicates that the file product-image-builder.php has been deleted, renamed, or is currently inaccessible. We recommend reinstalling the WooCommerce plugin; however, please make sure to create a full backup before proceeding.

Best regards,
8Theme Team

#460453 Copied

molo

Participant

November 24, 2025 at 12:04

Solved! Luckily, it saved all my settings. The scare is over (until next time, haha).

Thanks so much for everything! Have a great day!

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molo

Participant

November 24, 2025 at 12:04

Thanks for the support! My topic “Personalize specific products with a contact form for purchase or information” has been successfully resolved.

#460634 Copied

Tony Rodriguez

Support staff

November 24, 2025 at 12:04

Dear molo,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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