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Payment gateways disappeared on checkout pages

This topic has 9 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

recruiter01

Participant

August 30, 2014 at 05:31

Hello, I’ve been having issues with the Blanco theme lately shortly after moving my website to the new url,
on the checkout page, the customer orders are not displayed and also the payment gateways, I’ve tried disabling all the plugins to see if this will resolve the issues but the problem still persists.

Secondly, the button in related products showing under single products page are not displaying properly as well.

here are the links to their respective screenshots:

http://imgur.com/YyiZVdN

http://imgur.com/CQviqVV

I’ve provided the login credentials for wordpress backend in the private content.

Thanks in advance for your swift response.

Please, contact administrator
for this information.

#13898 Copied

8 Answers
Robert Hall

Support staff

August 30, 2014 at 07:33
Hello,

Sorry, but I can’t log with that url http://bitly.com/myloginRTO to the admin panel.

To fix button height in related products you can add this code into custom.css file.
```
.product-slider .carousel {
height:365px !important;
}
```
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#13902 Copied
recruiter01

Participant

August 30, 2014 at 09:41

Hi Robert,

I am sorry for the inconvenience it was due to my security, you can now login with that url again.

Note that the button fix worked perfectly now, you can now go ahead and login with the same url and credential provided and help fix the other problem.

Thanks

Adeyemi

#13906 Copied

recruiter01

Participant

August 30, 2014 at 12:12

where have you been, I am still waiting for your response?

#13908 Copied

Eva Kemp

Support staff

August 30, 2014 at 15:18

Hello,

Could you please provide us with FTP credentials as well?
Thank you.

Regards,
Eva Kemp.

#13911 Copied

recruiter01

Participant

September 1, 2014 at 06:49

FTP Details in private content

Please, contact administrator
for this information.

#13948 Copied

Eva Kemp

Support staff

September 1, 2014 at 08:32

Hello,

There was a problem with the plugin Advanced Code Editor. I’ve disabled it and the order is displayed on the Checkout page now.

Please check it and clear browser cache before.

Also we recommend you to increase memory limit at least to 96M as required in Woocommerce Settings > System status.
You can ask to increase it at your hosting company.

Regards,
Eva Kemp.

#13975 Copied

recruiter01

Participant

September 1, 2014 at 11:33

still having the same issue even after removing the said plugin, pls check it out again

#13991 Copied

Eva Kemp

Support staff

September 1, 2014 at 12:16

Hello,

Have you increased memory limit as we recommended?
Please do this.
Also please before checking always clear browser cache.

Thank you.
Regards,
Eva Kemp.

#13996 Copied
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Payment gateways disappeared on checkout pages

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