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  Beach

  Participant

  October 6, 2015 8:58 am

  Hi there,

  When a user is making an order, it is appearing as ‘Cancelled’ in the admin area even though the order was wanted. This is happening for all orders and has only happened recently. Could you let me know why this could be? No settings have been changed.

  We want all orders to then be set as processing like before.

  Any questions, please let me know.

  Site URL: hidden

  Theme version: 2.2

  WooCommerce version: 2.19

  

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  support staff only.

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  Robert Hall

  Support staff

  October 6, 2015 9:37 am

  Hello,

  Try to disable third-party plugins one by one and check issue.

  If issue persists then provide us with wp-admin access in Private Content.

  Regards,
  Robert Hall.

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